More and more, ICT professionals are looking at the cloud to replace on-premise infrastructure with hosted telephony solutions, not only in the small and medium-size business sector. The trend toward cloud communications also is attracting larger corporations and contact centers with multi-site telecom infrastructures. As part of its Global Reach initiative, 8x8 is gearing up to target these larger enterprises with offices outside the United States, leveraging strategic acquisitions and new partnerships. Thanks to Voxbone, 8x8 can now geographically expand its cloud services with direct inward dialing numbers (VoxDID) from more than 50 countries. 8x8 selected Voxbone as a key partner for international expansion to take advantage of Voxbone's Web portal that enables realtime number management and the international coverage of its number porting service.
"As larger businesses and contact centers adopt our communications services, we are seeing increased demand to provide 8x8 services and phone numbers outside of North America, particularly where customers require a followthe- sun contact center support strategy. The addition of Voxbone's portfolio of numbers and related support as we expand into data centers in Europe and Asia will greatly enhance our ability to satisfy these customers."