The cloud-based contact center market is growing significantly and has been underserved for some time. In 2005, inContact decided to enter this market by adding contact center SaaS (Software-as-a-Service) solutions to its portfolio of contact center integration services. This new direction required inContact to upgrade from a national telephony network to a global IP-based voice network capable of handling inbound calls from all over the world. inContact turned to Voxbone for geographical and toll- free numbers in all countries in which inContact offers its contact center SaaS service. Integrating VoxDID and interconnecting directly with Voxbone's global VoIP backbone enables inContact to offer one-stop contact center service including access numbers. inContact's relationship with Voxbone has been a strategic differentiator for the company's global expansion.
"Voxbone is the only company of its kind that combines carrier-grade reliability with powerful Web-based tools that allow real-time provisioning and configuration. Voxbone enables us to deploy best-in-industry contact center services in very short time frames."