FAQ Billing

What is the USD/EUR 500 per month minimum spending requirement ?

=> Voxbone requires customers to commit to a minimum monthly recurring spending of USD/EUR 500, set-up fees and toll-free credits not included.

When do you charge the one time set-up fee (NRC) ?

=> At the moment you order the numbers.

When do you charge the monthly fee (MRC) ?

=> On the first working day of each month.

What payment methods do you support ?

=> We support Paypal, credit cards and wire transfer.

Can I pay via Paypal ?

=> Yes.

Can I pay via credit card ?

=> Yes. We support Visa, Mastercard and American Express.

Do you debit my credit card automatically every month ?

=> Yes by default, as long as your credit card information is valid and up-to-date.

I want my credit card to be charged automatically every month, is that possible ?

=> Yes. It automatically applies to all accounts with valid credit card information.

I do not want my credit card to be charged automatically every month, is that possible ?

=> Yes. Send us an email asking not to be charged automatically every month.

Can I update my credit card information ?

=> Yes, this is possible via the menu "Account" -> "Edit credit card"

Can I pay via wire transfer ?

=> Yes, but for minimum amounts of 1000 EUR or 1000 USD per wire.

Can I cancel the service anytime ?

=> The service cannot be canceled before the end of the period set forth in the Voxbone Terms of Sale. However, you may cancel numbers via the web-portal or the API any time. Please note however that the already invoiced monthly charges for the canceled numbers will not be credited nor refunded.