Our customers recognize Voxbone as the leader for quality of service, in terms of availability, audio quality and call success rate. The following elements contribute to our best-in-industry quality of service.
Throughout its entire network, Voxbone uses carrier-grade routers, switches and gateways from such vendors as Cisco, Dialogic and Juniper. For its core network switching and application logic, Voxbone relies on a unique mix of open-source software and applications from industry-leading vendors, complemented with proprietary software. Voxbone strictly adheres to the SIP standard and is an active member of the SIP software community. The company has developed several in-house, high-availability mechanisms that have been adopted by other software developers or are in the process of becoming official Internet Engineering Task Force (IETF) request for comments (RFCs).
Voxbone offers 24x7 support to its customers via an advanced Web-based ticketing system. Our U.S.- and Belgium-based support teams work in shifts to ensure round-the-clock support, with ticket-transfer and escalations procedures in place. All critical IT systems, as well as core and edge network components, are monitored proactively to ensure prompt resolution.
Redundancy is built-in at every level of our network.