24/7 Customer Support
Voxbone ensures 24/7 technical support for all customers. A unique ticketing system enables transparent and seamless support in multiple shifts from Voxbone's transatlantic team.
The target response time for any technical ticket is 15 minutes. Furthermore, Voxbone proactively notifies customers of identified downtimes, planned network maintenance and other important news.
In our 2016 satisfaction survey, the quality of our customer support services scored above 3.5 on a scale of 1-5. (Annual Voxbone customer satisfaction survey 2016 (n=275))