Business Speak

CX was once a nice-to-have, but today it's at the heart of effective customer communications strategies, making it a core competency for your contact center

Digital transformation is the buzzword making its way around every industry. But when it comes to communications, just how much impact does it actually have? We’ve partnered with Nemertes Research to find out what kind of organizations are migrating their comms to the cloud and the benefits they’re getting from it.

As SIP trunks are fast becoming the industry standard for business telecommunications, it’s interesting that they’re still a bit of a technical enigma for most. So let's take it from the top...

You can now get toll-free customer service numbers and dial-ins for Thailand and Romania on the Voxbone Platform

UK businesses are outgrowing their communications solutions in high numbers, and not surprisingly, if you are one of those businesses, this means that you need a new solution that can keep up with the scaling of your business.

One that is capable of providing the flexibility and reliability that a growing business needs, but also delivers excellent value for the cost.

Whether it’s a town, country, or even a continent, your first point of localized contact with a customer is your phone number.

So what can a phone number say about your business?

The end of ISDN and PSTN circuits isn’t as far away as you might have previously thought.

Nemertes Research takes a look at how the right CaaS provider can offer enterprises a one-stop shop for instant route to global voice presence

If you’re an ambitious company or a brand new startup you’re always going to have one thing on your mind: growth.

So you need to get things like communication right if you’re going to flourish.

Enterprises adopting SIP trunking see measurable declines in PSTN access costs, plus new feature capabilities and flexibility afforded by CaaS providers, Nemertes' research shows.