Business Speak

We’re talking local landline numbers in 78 cities including Saint Petersburg and Moscow.

Voxbone London is bigger than ever, with a brand new space to call home.

It’s never been simpler for growing companies to move their telephony to the cloud, and the numbers show that this trend isn’t stopping soon.

Voxbone now offers mobile phone numbers in China. This is a huge deal, folks. Statistics show the number of cell phone subscriptions in the country are almost equal to its population–that’s 1.37 billion people. For businesses that want to reach new markets in China, establishing voice and SMS…

Last week I laid out three ways that Speech Analytics can transform your company’s voice communications for the better. Now I’d like to share the final three areas where investing a bit more can mean big benefits to your business. So, open your ears and get ready for the returns. Sales …

Let’s talk business. I’ve shared our funky Beginner’s Guide to Speech Analytics and examples of data that it can help you uncover. Today we come to the most important topic: how to use Speech Analytics to your advantage. Here are the first three of six Speech Analytics use cases with examples of …

Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent …

People expect the unexpected when they travel. But when it comes to making bookings and reservations, no one likes surprises. That's why online travel companies like tripsta know the importance of having multiple customer service channels that are easy to reach from anywhere, at any …

Are you implementing a chatbot into your contact center strategy, fellow human? I expect the emotion you’re feeling is excited, perhaps a little

Words matter, especially when it comes to providing quality customer support. There are more ways than ever for people to connect with companies, with live chat, texting, and social media becoming popular and effective ways to reach out. Yet we know that the phone is still a key channel for contact …