Business Speak

It’s never been simpler for growing companies to move their telephony to the cloud, and the numbers show that this trend isn’t stopping soon.

Voxbone now offers mobile phone numbers in China. This is a huge deal, folks. Statistics show the number of cell phone subscriptions in the country are almost equal to its population–that’s 1.37 billion people. For businesses that want to reach new markets in China, establishing voice and SMS…

Last week I laid out three ways that Speech Analytics can transform your company’s voice communications for the better. Now I’d like to share the final three areas where investing a bit more can mean big benefits to your business. So, open your ears and get ready for the returns. Sales …

Let’s talk business. I’ve shared our funky Beginner’s Guide to Speech Analytics and examples of data that it can help you uncover. Today we come to the most important topic: how to use Speech Analytics to your advantage. Here are the first three of six Speech Analytics use cases with examples of …

Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent …

People expect the unexpected when they travel. But when it comes to making bookings and reservations, no one likes surprises. That's why online travel companies like tripsta know the importance of having multiple customer service channels that are easy to reach from anywhere, at any …

Are you implementing a chatbot into your contact center strategy, fellow human? I expect the emotion you’re feeling is excited, perhaps a little

Words matter, especially when it comes to providing quality customer support. There are more ways than ever for people to connect with companies, with live chat, texting, and social media becoming popular and effective ways to reach out. Yet we know that the phone is still a key channel for contact …

Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks. With Speech Analytics, Voxbone’s phone numbers offer high-quality call recordings, delivered …

I’m excited to announce a new service from the Voxbone Workshop: Speech Analytics. In this post I’ll briefly explain: Why speech analytics is the must-have technology for any contact center Considerations and pitfalls when considering speech analytics How to get started If you'd like …