Providing access to local emergency services, whatever your location, is required by the FCC in the US, as well as a lot of other regulatory bodies around the world. But if you plan to migrate your communications services into the cloud and away from the PSTN, how do you keep up with complex regulations?
It’s easy to see that there will likely be an increase in cloud contact centers, but it’s difficult to pinpoint why, how, and what that will look for the everyday business.
Customers these days expect a new kind of CX, with personalized engagements and seamless communications. But when it comes to your platform, do you spend the time, energy and money on building one internally, or do you just buy it off the shelf?
What does digital transformation mean for contact centers? How does moving your contact center to the cloud help cut your comms bill in half? Find out here
From native support for smart TVs to on-the-fly connection optimization and better integration of video and content, here's my conferencing and collaboration wishlist for the year ahead.
Thanks to our application-agnostic approach, you can use our core telephony network directly with communications platforms such as Twilio. This way, you get to stick with the apps you know, but enjoy the scaling, reliability and compliance benefits Voxbone brings to the table.
The European Union has passed new legislation designed to encourage the implementation of 5G networks, regulate OTTs and launch an emergency alert system across all member states.
Our 2018 was filled with wonderful experiences with local charities and partners in London and Brussels, some new and some old. As we look at what 2019 holds for our eager Voxbone Volunteers we recap our 2018 activities and achievements.
We're getting 2019 off to a winning start with the launch of our enterprise-grade full stack offering in Italy and Romania, two more countries where you can now cut the cost of your comms by 45%.
Are you contacting customers and prospects in the right way? Our new survey reveals customer contact preferences and lays out what businesses should do to boost customer engagement
