In the past, Voxbone was one of the industry pioneers of WebRTC connections as a complimentary service to SIP Trunks. We’re happy to have contributed to a technology we continue to believe in and, now that there’s an abundance of high-quality open-source WebRTC gateways and proxies available in the wild, we believe it’s best to take a step back and let the community develop in the direction it sees fit.
Even though our own WebRTC service was shut down in 2018, you can still access the building blocks of our WebRTC interface and all the necessary tools and tutorials needed to replicate the service on your own, at scale. Alternatively, try the fully supported LiveSwitch Cloud SDK available from the WebRTC experts at Frozen Mountain.
If you’re interested in setting this up and would like some advice, feel free to contact our product team or reach out to the good folks at Frozen Mountain for more information.
WebRTC has the potential to transform the way enterprises communicate, and we’ve barely begun to scratch the surface of its full capabilities. To start, a ‘click to call’ link or button can initiate a connection via a web browser, with a URL representing the recipient’s end-point of the call. We have already started to experiment with this concept at Voxbone; in fact, most employees currently have a clickable URL in their email signatures!
The potential doesn’t stop there. With the proper configuration, a URL used in place of a phone number can fully prescreen a would-be caller. By requiring the input of personal information before initiating a call, WebRTC can not only prevent unwanted calls, but it allows the call receiver to route the communication to the medium best suited for the conversation (video, voice, text, etc.).
But there are also some limitations to the power of WebRTC used as a replacement for a phone number, at least for the short to medium term. In my recent article for Programmable Web, I detail some scenarios of how WebRTC can be, as well as the challenges that need to be addressed before full-blown adoption.