We surveyed IT decision-makers from US-based electronics manufacturing businesses to find out how they tackle the need for global telephony.

Electronics manufacturers may be producing the latest gizmos and gadgets, but how tech-forward is their business telephony? Are they as cutting edge as their own products when it comes to voice interactions with customers, distributors and their own teams?

Voxbone recently polled 100 U.S.-based IT decision-makers across an array of industries, including electronics manufacturing. These are folks who make purchasing decisions for medium-to-large electronics companies and manage their teams’ complicated communications infrastructure.

Here’s what we learned

Out of the U.S.-based electronics manufacturers we surveyed, two-thirds of them were global companies, engaging in voice communications across borders, whether for customer service, conferencing or international calling. Some other stats from electronics companies:

  • Half of the businesses polled used in-house telephony deployments, while a sixth implemented a hybrid environment.
  • Fewer than 20% of the companies used externally managed communications platforms (CPaaS and/or UCaaS).

  • Half of the respondents used a PSTN solution for their services, a third used a mix of PSTN and VoIP, and a little more than 15% of respondents used VoIP only.
  • However, a third of the respondents also said they were planning to make a switch, either in the next six months or at an undetermined time.

Among the top issues the electronics companies respondents had with voice communications at their workplace were:

  • High costs of international calling
  • Inconsistent voice quality
  • Equipment failure/costs

What it all means

So, what are our takeaways after hearing from these electronics manufacturers? For an industry that sells products that often have a lot of parts that can go wrong, customer service is hugely important. And don’t forget how vital it is to be able to communicate with global teams and distributors.

The results confirmed to us that using a partial or entirely cloud-based telephony infrastructure addresses some of the main pain points, which are high costs and inconsistent quality. And as with many other enterprises, the numbers show that in-house or hybrid deployments are popular choices among electronics distributors. This is where Voxbone’s communications services shine, allowing businesses to keep their communications stack in-house while reaping the benefits of cloud telephony.

Want to know more? Check out a recent case study showing how we support global bands in audio electronics. Get in touch to learn more about how Voxbone makes communications strangely simple for businesses in electronics–and a range of other growing industries.

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