“Do we try outsourcing our telecoms or take it on ourselves?”
For the enterprise, its relationship with telecommunications can be summed up into that one question.
Over the last couple of decades, many businesses have jumped from one camp to the other for various reasons but what’s the one thing most businesses really pay attention to? I’ll give you a clue, it looks a bit like this:
Let’s go way back to the early days, when the first iteration of telecommunications was founded on a national PTSN.
Companies who operated within that country would tap into that network for a fixed rate. It was, at the time, the only option. Fast forward to the advent of the internet and VoIP soon after, enterprises realized that it would be cheaper to leverage these tools to take telecoms in-house, resulting in the creation of many of the global networks that still exist today.
But then came the next generation of technology, including high-speed fixed and mobile internet, as well as cloud computing power. These developments gave way to the managed service provider, or MSP, who serves as the outside gatekeeper to higher quality telecommunications networks. But despite this new option, many enterprises still rely on their costly in-house systems, having to pay for maintenance, upkeep, and possible expansion. This indicates that breaking away from tradition is more difficult for some organizations than it is for others, even when it could mean saving time and money.
In this article, featured on No Jitter, I detail the history of outsourcing telecoms and outline the price-tag associated with the management of legacy in-house systems. Read this full piece, here: Please Read the Small Print: The Cost of In-House Telecoms