Our power users have often asked us for more data and visibility into how they or their customers are using our services. So we’ve decided to give you just that! Our prodouct team has begun work on an ambitious roadmap to deliver Voxbone Insights, a new tool that will let you see what we see.
We’re talking real-time insights into call quality with metrics such as MOS, latency and jitter, not to mention capacity usage, call times, average duration of calls, success rates, dropped calls, usage breakdowns, spend and much more.
You’ll be able to slice and dice the data in a number of ways, to get a picture by service, feature, date, or region.
For example, delve into your spend per service for each region of the world to get clarity on precisely where your hotspots are for each of our services and where you can optimize your spend. Or break down your usage by date to see how the picture changes over time and see if those peaks and troughs are where you expect them to be.
The data will be at your fingertips, all through one easy-to-use and incredibly attractive dashboard, or via powerful APIs – allowing for greater efficiency through automation and export into other platforms, as well as surfacing this data to your customers if you are providing Voxbone’s phone numbers and SIP trunks as part of your service.
You’ll even get personalized insights into call success rates over time. Together with data from your CRM, this will enable you to create a powerful and accurate image of the success of any outbound call campaigns you’re running.
Making The Right Choices for Your Business Communications
With Voxbone Insights, our aim is to let you:- a
- Know when and how your usage grows so you know when to unlock additional channel capacity
- Optimize your costs by understanding where or when you are not fully utilizing our services, so you can take appropriate steps to ensure you are only paying for what you need
- Identify issues as they arise and uncover the cause of any problems at the click of a button
- Leverage Insights to discover best practice and report to stakeholders with ease using customizable exports