It’s getting more common to see SIP trunks serving an integral role in the workplace. A major benefit of these new types of connections is that they can carry voice-based communications in a more efficient way, and with lower costs. They can also support new features that set them apart from more traditional networks.

However, we should still keep in mind that, just like traditional networks, there are regulations that SIP trunks must adhere to. One very important rule is that they must include emergency service access. If you’re thinking about making the leap to SIP, there are some key points about the requirements that you should consider:

  • Users in each of the countries where the service is being offered need to be able to reach the emergency services access of their country, as they would with a traditional network. Services also need to provide their location to the authorities in order for responders to know where the emergency call is coming from.
  • Numbers should be fixed. All users and telephone numbers assigned to the SIP trunk should be able to call the emergency services without any modification to the Calling Line Identification (CLI). This helps avoid problems if the emergency services on the other end of the line want to call back, and it lets them identify the user who dialed.
  • Rules need to be put in place for workers to use (or not use) their company’s SIP network while away from the office. Say a remote user needed to make an emergency call from half a world away; the location provided to the authorities would be connected to the installation address, not where the help is needed. So a cell phone, rather than remote access, would be a safe bet for employees to stay emergency access compliant on business trips.

Here’s the takeaway: SIP trunks should support the same capabilities as the traditional telephone connections. In my opinion, it’s the user’s responsibility to make sure the SIP trunk can support the capabilities required to guarantee a correct access to the emergency services. Make sure to keep these points in mind when setting up a SIP trunk in your workplace.

If you’d like to learn more about emergency services access, click here! 

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