Outbound Calling: Domestic, International, and Emergency

One of Voxbone’s best features (if we say so ourselves) is our two-way voice, which lets you make and receive high-quality calls on your Voxbone numbers.

In this blog, we’re going to focus on the first half of that: making calls, and how that works with Voxbone. We have three flavors of Outbound Calling: domestic, international, and emergency, each of which serves a different set of use-cases.

Domestic Calling

Voxbone’s enterprise-grade domestic dialing capability allows you to reach any number in a national Telephone Numbering Plan, whether fixed, mobile, toll-free, national, short-code or something else. That means you can wave goodbye to legacy PSTN services: we’ve replicated all their capabilities in the cloud. And if you’re ready to make the switch, you can even bring your own numbers with you.

Voxbone offers domestic dialing in 25+ countries (have a look here for more details), and we’re proud to say that it’s peerless in terms of quality, speed, and answer rates. It’s a core component of our full-stack voice offering, which gives businesses two-way local calls, the ability to port existing numbers to Voxbone, and access to Emergency Services (more on that later).

In-country routing means that when you make a call, it will display as a local number in Caller ID. Why is this a big deal for enterprises? We’ve found that this can boost answer rates by more than three times.

This makes it an ideal approach if you need to optimize your call rates. By using our domestic dialing capabilities on a local number, you can drive higher response rates and engagement for your marketing, sales and customer care outreach teams.

International Calling

With international dialing, you can call any fixed or mobile number around the globe from your Voxbone numbers. This makes getting the conversation started anywhere a piece of cake, with no more fiddly carrier contracts to worry about.

And if you are looking to combine the two (we recommend it), there’s another little perk you can use: Voxbone’s BQR, or Best Quality Routing. For every country in which you have both domestic and international dialing enabled, we’ll automatically optimize call routing for maximum quality. That means you don’t have to do any manual configuration work to pick the best path: everything is taken care of for you.

Our Best-Quality Routing (BQR) engine intelligently optimizes routing on your calls for maximum call quality by ensuring the simplest journey from point A to B. Where calls begin and end in a country that is enabled for national calls, there’s no need for international gateways – so you enjoy noticeably lower latency, higher audio quality and increased privacy.

How it works:

Best-Quality Routing

Emergency Calling

We’re not in the habit of pessimism, but we are in the habit of being prepared. That’s why we provide fuss-free access to emergency services such as  in 33 markets, including 25 of the EU 28 (the others will be coming shortly). Should disaster strike, the people using your Voxbone phone lines can connect immediately to their nearest Public Safety Answering Point, or PSAP.

Not only does this help keep your end users safe, but it also helps ensure that your business is compliant with local regulations around access to emergency services in every market – without the need to maintain a costly PSTN line. With Voxbone in your corner, it’s easy to ensure you’re compliant wherever you operate.

Get in touch with our team to learn more about our outbound services.