It’s a question more IT managers and CIOs are facing up to, as globalization, the internet and the maturing app ecosystem conspire to make it easier for businesses to launch products and services that cross international borders.
But creating a local presence in a new market is more complicated than simply localizing your app. If you intend to establish commercial and operations teams in new countries, a major consideration is how to scale your existing business communications to these markets in a cost-effective and compliant manner.
In our new ebook, ‘Scaling business communications for a better global presence’, we delve into some of the key considerations you should have in mind when it comes to scaling your business telephony and share advice on how to overcome the challenges that lie in wait:
- Regulatory compliance: Regional variations in the regulatory landscape, address restrictions, culture and language considerations, streamlined compliance as a service
- Scalability: Consolidating phone and data networks, maximizing return on existing infrastructure spend, automating communication with APIs
- Channels: Use cases for different voice channels, including mobile, toll-free and local numbers