When using VoIP on a global scale, not all service providers are created equal

Network World just published an interesting article by Jon Arnold, a reputable analyst in the VoIP industry and the entire telecommunications space. In it, he concludes that:

Whether you have employees or customers in those countries, you need to know that VoIP will be a trickier proposition. You will either not be able to extend VoIP there or you will need to rely on potentially risky options. One route is to use the gray market to bypass VoIP restrictions and use unlicensed operators, or go with unregulated providers, where the quality will be hit or miss.

As a business decision maker, you probably have no way to know these things, and my focus here is to make sure you ask the right questions of your VoIP provider in order to mitigate risk.”

At Voxbone, we deliberately chose to focus on Quality of Service, and have done so for a long time. We made this choice because we were – and still are – convinced that the quality of a telecommunications service is what makes it valuable. This is especially true for enterprise communications. These days, many residential OTT services are free, but with variable quality – and more often than they offer frustratingly poor quality. Voxbone’s Quality of Service is manifested in many different ways: we work only with tier-1 providers, we operate a global private IP network to transport calls internationally, all of our customers get a dedicated account/service manager – the list goes on.

We also choose to operate only in countries where the types of services we offer (DID numbers/inbound SIP trunks) are considered legal. We only open a new country after profound regulatory analysis involving local regulators. While it can take years to accomplish, it ensures that our services are reliable and sustainable. This dedication to providing high Quality of Service also has downsides: the amount of countries we cover is lower than some of the other companies that offer DID services (although we are consistently adding new countries when regulations permit such as South Korea and Colombia, Malaysia and Turkey), our prices can be higher (doing things properly simply costs more), and we typically impose stricter service restrictions (when doing things right, there are usually more rules).

Although these challenges can frustrate our sales teams at times (like when a prospect goes for the high coverage/low price options), Jon’s article makes it clear that our efforts and our patience pays off. This feeling is strengthened just by looking at the new customers we brought on board this year, and our customer reference list. Leading companies in the communications industry have understood that regulatory compliance is more important than coverage or rock-bottom pricing.

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