Voxbone & The Gartner Magic Quadrant 2019

60% of Gartner Leaders across the main Magic Quadrants for cloud comms are Powered By Voxbone

So this is a bit of a humblebrag. But, out of 15 Magic Quadrant leaders in the cloud comms space (Unified Communications-as-a-Service, Contact Center-as-a-Service in North America and Western Europe, Meeting Solutions), Voxbone is the secret weapon for 9 of them. That means two-thirds (60%) of the best cloud communications solutions use Voxbone to provide at least some of their underlying telephony infrastructure.

Gartner Leaders

We’re pretty proud of this considering the kinds of companies up there include the likes of NICE inContact, Five9, – Some of the market leaders for cloud across Western Europe and North America.

2019 Magic Quadrants: Changing The Rules

This year, Gartner only included ‘multitenant vendors’ in their selection, in which all users shared a single version of a piece of software. Basically, solutions that can be customized on-prem and in-house are no longer being included in the report.

Additionally, Gartner has also decided to start including only technology providers that sell solutions based on their own intellectual property. This has had a drastic impact on the makeup of the providers included in the Magic Quadrants, with all platforms built on BroadSoft components, for example, no longer qualifying.

In the case of Contact Center-as-a-Service (CCaaS) for example, that meant that you won’t see any solutions that provide CCaaS through another company’s core routing platform. And it is still the case if the provider adds extra functionality to a core platform using its own IP (Intellectual Property).

The other big change this year was that Gartner finally dropped its Unified Communications Magic Quadrant altogether. The reason it gave was that buying habits continue to shift in favor of cloud business models, with the Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) now purporting to give a more accurate depiction of how enterprises are actually consuming these services.

It’s no surprise given what we know about the benefits of the cloud that Gartner also claimed for the first time this year that UCaaS solutions now provide better functionality than on-prem systems.

UCaaS Solutions 2019

Voxbone Supports 50% of the Market Leaders

This year, we got some interesting stats from Gartner on telephony and cloud comms, looking forward to as far as 2023 to see what changes we can expect in the industry. For example, they noted that by 2023, 40% of new enterprise telephony purchases will be made based on a cloud office suite.

Apparently, this will be either Google G-Suite or Microsoft Office 365, or something similar. They also took a close look at how quickly and dynamically the Unified Communications-as-a-Service (UCaaS) environment is changing.

In terms of the results, there have been some big changes for the industry in the last year, and with BroadSoft being acquired by Cisco and the much-anticipated launch of Microsoft Teams these behemoths are swiftly making ground.

On top of that, Gartner’s report concludes that judging by the changes in investment, it’s pretty clear that UCaaS is offering better functionality than previously favored on-premises systems.

And part of that is down to the ability of cloud solutions to now adequately replicate PSTN functionality in a multitude of markets. That’s where we come in. We currently, support 75% of the UCaaS leaders and 100% of the visionaries.

Meeting Solutions 2019

Voxbone Supports 50% of the Market Leaders

Some interesting facts and figures came out from this year’s analysis of the meeting solutions market.

– Not just the fact that we support 50% of the market leaders –

Specifically around the trends on employees and their views on meeting software solutions. To keep the fact overload to a minimum, they can be summarised as this:

  • By 2022, 40% of formal meetings will be facilitated by virtual concierges and advanced analytics.
  • By 2024, remote work and changing workforce demographics will impact enterprise meetings so that only 25% will take place in person, down from 60% today.
  • In general, workers would prefer to have fewer face-to-face meetings than they do today
  • Workers feel they now have sufficient technology to meet from anywhere
  • Workers without dedicated desks in the office prefer to work remotely
  • Younger demographics do more video from their desks and laptops rather than from office meeting rooms

CCaaS Solutions 2019

Voxbone Supports 75% of North American market leaders and 67% of market leaders in Western Europe

If you’re looking for valuable offerings to manage conversations with customers and the CX journey, CCaaS or Contact-Centre-as-a-Service solutions are the top-dog.

One of the biggest problems with contact center technology in the past was the pain of having to repeatedly install and get a hold of new technology that would almost certainly go out of date swiftly anyway. But with cloud-based deployments, companies no longer have that headache. Instead, they get scalable and versatile functionality and judging by Gartner’s Magic Quadrant, they have plenty to choose from.

To give you an idea of how much this area is growing, by 2022, CCaaS is set to be the preferred adoption strategy for 50% of contact centers.

Gartner Magic Quadrant

Other Quality Quadrants

Voxbone Supports 65% of Leaders on G2’s CCaaS Grid

Of course, Gartner’s Magic Quadrants aren’t the only barometer of success in the industry. We also like to keep a close eye on the G2 crowd grids and, not only how we stack up with the competition, but how well we support the leaders of the contact center space.

Thankfully, we’re still in the lead here, supporting 65% of contact center leaders with their comms and placing as a leader ourselves in the G2 Grid for Cloud Communication Platforms.

Interested in seeing if we can support your companies comms stack? Get in touch with one of our team.