Speaking your language

5CA offers tech support and customer care outsourcing from its contact center in Buenos Aires. It serves international technology and gaming corporations from North America, Europe, and Asia, both in consumer and B2B markets. With a centralized contact center location, multilingual agents, and use of the latest communications technology infrastructure, 5CA helps businesses cut costs while delivering quality support. To do this the company relies on Voxbone to help them extend their coverage with on-demand numbering provision in more than 50 countries.

  • Voxbone superpowers enterprises and startups

    Challenges

    5CA’s global outreach and staff continues to grow every year. To serve international customers efficiently, 5CA needed to provide local telephone numbers from around the world that would meet the highest standards of call quality, no matter the location.
    Managing contracts with operators in each country made it a serious hurdle to centralize its communications needs. Time for another option.

  • Voxbone is trusted by giants and unicorns

    Solution

    5CA was an early adopter. The company teamed up with Voxbone in 2006 and gained immediate access to Voxbone’s always-growing coverage that now includes more than 60 countries and 9,000 area codes. 5CA’s contact center in Buenos Aires is fully compatible and could be seamlessly integrated with Voxbone’s services.

Results

The ability to source inbound telephone numbers from one single service provider, with minimal time investment in supplier management, has brought 5CA substantial savings without compromising quality of service. Instant provisioning of numbers and call capacity allows 5CA to port international numbers, set up new service and customer care services rapidly to cover more than 25 countries through Voxbone.

"With Voxbone, we manage our numbers and call capacity in more than 25 countries with just a couple of clicks. The opportunity to port in existing numbers is a major asset."

Rob van Herpen, Sales Director, 5CA

Company Profile

  • Company CategoryContact center
  • Company TypePrivate
  • Founded1998
  • Employees51 - 200
  • Key PeopleCEO: Otto van Haaren
  • Website5ca.com
  • HeadquartersUtrecht, The Netherlands

One contract, flat fees

No need to mess around with multiple contracts or fluctuating fees. We made things simple with one global contract and flat pricing that doesn’t skyrocket as you grow.

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