Putting customer support in the fast lane

E-commerce moves fast, especially when it’s on a motorbike in the form of a hot soup getting colder by the minute. App-based ordering service Foodpanda has tapped into the global demand for meal delivery and reaches diners’ doors in 22 countries. Voxbone supports Foodpanda’s global reach with local phone number provisioning that leaves traditional telephony in the dust.

  • Voxbone superpowers enterprises and startups

    Challenges

    Adding a last-minute side of fries. Checking on an overdue delivery. Expressing a concern. Offering customers phone support is crucial–it’s also a buffer to keep “hangry” users from taking to social media. Foodpanda needed a reliable way to connect and satisfy customers around the world, without being slowed down by having to work with local providers in each of the markets they serve.

  • Voxbone is trusted by giants and unicorns

    Solution

    Foodpanda turned to Voxbone for extensive and compliant coverage to extend its reach across the globe and into multiple cities in Asia. Local numbers in these markets were provisioned on demand and in real time through Voxbone’s web portal. Foodpanda’s services are all about speed, and they expected the same quality from their communications provider.

Results

When it comes to fast and quality service, Foodpanda not only needs to cover the “final mile,” for delivery, but it also ensures that their customers have the best phone support possible. The company partners with more than 26,000 restaurants around the world and operates with a team of over 2,500 people. Using Voxbone’s local phone numbers, Foodpanda quickly established a local presence and is able to connect with customers a world away.

"While the growth is certainly exciting, it has come hand in hand with some challenges, especially in regards to how we look at telecoms. Choosing Voxbone gives us the benefit of a worldwide foundation for our contact centers."

Niels Brants, Former Global Head of Customer Care, Foodpanda

Company Profile

  • CategoryE-commerce
  • TypePrivate
  • Founded2012
  • Employees2,500+
  • Key PeopleCo-Founder & CEO: Ralf Wenzel
  • Websitefoodpanda.com
  • HeadquartersBerlin, Germany

One contract, flat fees

No need to mess around with multiple contracts or fluctuating fees. We made things simple with one global contract and flat pricing that doesn’t skyrocket as you grow.

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