A little help from my phone

Serenova uses the industry’s most massively open API architecture. This means businesses can integrate Serenova’s platform with existing systems and create a custom solution for their organization. Serenova has brought customer service into the digital age and modernized the way contact center agents deliver support, whether through voice, email, chat, SMS, social or mobile.

  • Voxbone superpowers enterprises and startups

    Challenges

    Coordinating with multiple providers adds extra complexity, not to mention unpredictable delays to provision the numbers Serenova needed. This meant the company would have to guess-timate demand and then prebank numbers across different providers in anticipation. This created huge inventories of numbers, which meant huge costs. Serenova needed a flexible option to meet the needs of its users without wasting resources.

  • Voxbone is trusted by giants and unicorns

    Solution

    Voxbone’s communications infrastructure services are built to fulfill the high expectations of contact centers with a global customer base. With a convenient web-based administration portal to change number configuration and call routing in real-time, via API, Serenova was able to customize their solution to meet their needs, on the fly, giving them full adaptability and support.

Results

As a result of consolidating their carriers, Serenova noted a significant decrease in negative service issues, with 0 tickets in 12 months. Serenova’s ability to provide adaptable, modern contact center technology was complemented by Voxbone’s equally flexible and responsive service; this gave them the numbers they need, when they need them.

"Cutting out the middleman helped our speed to provisioning and service readiness. It helped, too, that our costs went down for both inventory management and purchasing."

Herbert Shades, Senior Carrier Relations Manager, Serenova

Company Profile

  • Company CategoryUnified communications
  • Company TypePrivate
  • Founded2000 (as LiveOps)
  • Employees201-500
  • Key PeopleTom Schollmeyer, CEO
  • Websiteserenova.com
  • HeadquartersAustin, TX

One contract, flat fees

No need to mess around with multiple contracts or fluctuating fees. We made things simple with one global contract and flat pricing that doesn’t skyrocket as you grow.

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