Flights of fancy

An online travel agency devoted to finding great deals on airfare, tripsta has localized web and phone support in more than 40 countries worldwide. Local phone numbers and native speaking customer service representatives might be part of the reason why 98% of tripsta’s customers plan to book with them again.

  • Voxbone superpowers enterprises and startups

    Challenges

    Even the most tech-savvy travel bugs will need to pick up a phone when they need to resolve an issue. Offering customers with more ways to get in touch boosts confidence and keeps people coming back, as tripsta does. But does delivering international support really have to be so complicated and costly?

  • Voxbone is trusted by giants and unicorns

    Solution

    When Tripsta travelers need to reach an agent (no matter where they’re calling from), they can rely on Voxbone numbers to get them there. High-quality audio means no worrying about dropped calls or mishearing important instructions. And by using Voxbone’s flat-rate pricing model, tripsta can put in more call time to meet the needs of their global customers.

"Voxbone lets us set up and monitor our local presence better than any other infrastructure service of its kind."

Philipp Brinkmann, CEO, tripsta

Results

A global company needs truly global support, and tripsta rises to the occasion with a multilingual, 24/7 customer service offering in more than 40 countries. Voxbone supplies travel agencies, like tripsta, with the simplest and most cost-effective options–helping them better connect with their users. That includes the 98% returning tripsta customers who can rely on high-quality voice support when and where they need it.

"Voxbone's tools and features help us maintain highly available infrastructure, while staying ahead in terms of capacity planning, analytical reporting and service alerts."

Joseph Bonicioli, IT Manager, tripsta

Company Profile

  • Company CategoryOnline travel agency
  • Company TypePrivate
  • Founded2005
  • Employees280
  • Key PeoplePhilipp Brinkmann, CEO & co-founder
  • Websitetripsta.com
  • HeadquartersAthens, Greece

One contract, flat fees

No need to mess around with multiple contracts or fluctuating fees. We made things simple with one global contract and flat pricing that doesn’t skyrocket as you grow.

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