How do we use cookies?

At Voxbone we respect and value your online choices. We understand your concern about the information you share with us while using our site www.voxbone.com and we commit to respect your preferences in accordance with this Cookie Policy, which describes our practices regarding the use of cookies and helps you to be in control of your information at all times.This Policy applies to any Voxbone product or service that links to this Policy or incorporates it by reference.

Voxbone uses cookies to offer the best browsing experience possible to the user. If you continue visiting our site, you are agreeing to the use of cookies and similar technologies for the purposes described in this Policy.

We also use cookies to collect certain information when you visit our site voxbone.com, including the pages you have visited, the date and time, the viewed content and other aggregate information, which will help us to enhance and personalize your experience of our site, understand our performance, and provide you with more relevant adverts or marketing communications.

What are cookies?

Cookies are text files which contain a small amount of information, often appearing as a block of numbers and letters, which identify your device. Here is an example of what a cookie served from our SITE may look like:

%7CAQ5CYZSK3BCSHPMEKVL2RE%3A20150105%3A1%7C2OLXLEC…

Cookies are downloaded to and stored in your device (computer/smartphone/tablet) whenever you enter certain web pages. They enable the website to remember browsing preferences and improve browsing  by making the interaction between the user and the website more efficient.

The information collected by cookies is anonymous and does not contain any sensitive information (such as name, address or banking details), as cookies do not collect data which may identify the user.

What is a web beacon?

A web beacon is a small, transparent pixel image which may be placed on a website or in an e-mail and is designed to track the Internet activity of a targeted visitor. Generally, when a user visits a website or interacts with an email that contains a web beacon, that information is recorded for analytical purposes.

The type of information which may be recorded by using a web beacon: user’s IP address, for how long a particular page was viewed, at what time, the browser type etc.

We use the web beacon for serving the cookie, count the number of visitors to a web page on our website, count the clicks on web pages, understand at what time the web page containing the web beacon was viewed and eventually create statistics around the effectiveness of our advertising or marketing campaigns.

What sort of cookies do we use?

Cookie type Cookie name Duration Provider Primary purpose
Analytics _ga
_gid
_gat
2 years
24 hours
10 minutes
Google Analytics These cookies are used to collect information about how visitors use our website. This information is anonymous and helps us improve the website.

More info: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Opting out: https://support.google.com/analytics/answer/181881?hl=en

Analytics __ar_v4 5 years Adroll This cookie is associated with the DoubleClick advertising service from Google. It helps with tracking conversion rates for ads. It is used for marketing retargeting campaigns.

More info: https://www.adroll.com/about/privacy

Opting out:
https://help.adroll.com/hc/en-us/articles/216599538-Opting-Out-of-Personalized-Advertising

Analytics _hjIncludedInSample 1 year Hotjar An analytics tool, collecting and analyzing visitor behaviour and website flows, allowing us to improve page-structure, content-flow and usability of our website.

More info: https://www.hotjar.com/cookies

Opting out: https://www.hotjar.com/opt-out

Advertising __asc
__auc
365 days
Session
AppNexus (Google) Used to track and report information to Google analytics service. It is used for marketing retargeting campaigns.

More info: https://www.appnexus.com/en/company/about-us

Advertising DSID
IDE
14 days
365 days
Doubleclick (Google) It is used for marketing retargeting campaigns.

More info: https://support.google.com/dfp_premium/answer/2839090?hl=en

Advertising gclid Session Google AdWords A tracking parameter used by Google to pass information back and forth between Google AdWords and Google Analytics. It indicates which users have clicked on Voxbone’s ads.

More info: https://support.google.com/adwords/answer/2998031?hl=en

Opting out: https://support.google.com/ads/answer/2662922?hl=en

Advertising _bizo_bzid
_bizo_cksm
_bizo_np_stats
24 hours
24 hours
24 hours
LinkedIn Ads These cookies are used for targeting and advertising on the LinkedIn platform.

More info: https://www.linkedin.com/legal/cookie-table

Advertising _mkto_trk 2 years Marketo A ‘Munchkin’ cookie to track end-user page visits and clicks associated with marketing leads.

More info: http://developers.marketo.com/?s=cookies

Advertising DPSync2
KRTBCOOKIE
SyncRTB2
SPugT
PugT
PUBMDCID
90 days
30 days
90 days
30 days
30 days
90 days
 PubMatic Cookies store information about users with the goal of facilitating browsing and displaying personalised information more efficiently.

More info: https://pubmatic.com/legal/platform-cookie-policy/

Opting out: https://pubmatic.com/legal/opt-out/

Advertising put_
rpx
rpb
ruid
60 days
30 days
30 days
90 days
Rubicon Registers anonymised user data, such as IP address, geographical location, visited websites and what ads the user has clicked with the purpose of optimising the website visit.

More info: http://rubiconproject.com/rubicon-project-yield-optimization-privacy-policy/

Opting out: http://rubiconproject.com/privacy/consumer-online-profile-and-opt-out/

Advertising t_gid
taboola_usg
365 days
365 days
Taboola Cookie used to provide the user who interacts with our website with a user ID allowing us to target advertisements and content to this specific user ID. This cookie is used to keep track of user segmentation.

More info: https://www.taboola.com/cookie-policy

Customer interaction __lc.visitor_id< 2 years Livechat Supporting the live chat function and enables our visitors to communicate directly with our agents.

More info: https://www.livechatinc.com/privacy-policy/

Customer interaction __svcid
__svcid
__svid
__svve
730 days
Session
730 days
Session
Survicate This is used in order to allow you to provide feedback about your use of the website and compile reports for us on the user experience of the site.

More info: https://survicate.com/

* We hereby inform you that if you block or reject the installation of the LiveChat cookie, you will not have access to our chat support application.

How to manage cookies?

We invest many resources and put a lot of effort in ensuring that Voxbone’s advertisements and marketing communications are relevant to your interests and displayed in a non-intrusive way. We strongly believe that this is what digital marketing should represent: an unobtrusive way of presenting you with services which match your interests. However, you should be the one in control of whether or not you would like to be served such cookies for the purposes described above, or disable such cookies at a later stage.

We have included links that will redirect you to our providers’ websites where you may opt-out from receiving advertisements or disable cookies.. You will be able to select whether or not you allow such cookies to be installed in your device.

Browsers also provide help pages related to cookie management:

To find out more about cookies you may visit  www.allaboutcookies.org.

Contact us

We would be happy to answer any questions or complaints you may have regarding the practices described in this Policy. You can contact us at privacy@voxbone.com or write to us at the following address: Avenue Louise 489, 1050 Brussels (Belgium)

Last updated: November 2017