What are cookies?
Cookies are text files which contain a small amount of information, often appearing as a block of numbers and letters, which identify your device. Here is an example of what a cookie served from our SITE may look like:
Cookies are downloaded to and stored in your device (computer/smartphone/tablet) whenever you enter certain web pages. They enable the website to remember browsing preferences and improve browsing by making the interaction between the user and the website more efficient.
The information collected by cookies is anonymous and does not contain any sensitive information (such as name, address or banking details), as cookies do not collect data which may identify the user.
What is a web beacon?
A web beacon is a small, transparent pixel image which may be placed on a website or in an e-mail and is designed to track the Internet activity of a targeted visitor. Generally, when a user visits a website or interacts with an email that contains a web beacon, that information is recorded for analytical purposes.
The type of information which may be recorded by using a web beacon: user’s IP address, for how long a particular page was viewed, at what time, the browser type etc.
We use the web beacon for serving the cookie, count the number of visitors to a web page on our website, count the clicks on web pages, understand at what time the web page containing the web beacon was viewed and eventually create statistics around the effectiveness of our advertising or marketing campaigns.
What sort of cookies do we use?
|Cookie type||Cookie name||Duration||Provider||Primary purpose|
|Google Analytics||These cookies are used to collect information about how visitors use our website. This information is anonymous and helps us improve the website.|
|Analytics||__ar_v4||5 years||Adroll||This cookie is associated with the DoubleClick advertising service from Google. It helps with tracking conversion rates for ads. It is used for marketing retargeting campaigns.
More info: https://www.adroll.com/about/privacy
|Analytics||_hjIncludedInSample||1 year||Hotjar||An analytics tool, collecting and analyzing visitor behaviour and website flows, allowing us to improve page-structure, content-flow and usability of our website.
More info: https://www.hotjar.com/cookies
Opting out: https://www.hotjar.com/opt-out
|AppNexus (Google)||Used to track and report information to Google analytics service. It is used for marketing retargeting campaigns.
More info: https://www.appnexus.com/en/company/about-us
|Doubleclick (Google)||It is used for marketing retargeting campaigns.|
|Advertising||gclid||Session||Google AdWords||A tracking parameter used by Google to pass information back and forth between Google AdWords and Google Analytics. It indicates which users have clicked on Voxbone’s ads.|
|LinkedIn Ads||These cookies are used for targeting and advertising on the LinkedIn platform.
More info: https://www.linkedin.com/legal/cookie-table
|Advertising||_mkto_trk||2 years||Marketo||A ‘Munchkin’ cookie to track end-user page visits and clicks associated with marketing leads.
More info: http://developers.marketo.com/?s=cookies
|PubMatic||Cookies store information about users with the goal of facilitating browsing and displaying personalised information more efficiently.
Opting out: https://pubmatic.com/legal/opt-out/
|Rubicon||Registers anonymised user data, such as IP address, geographical location, visited websites and what ads the user has clicked with the purpose of optimising the website visit.|
|Taboola||Cookie used to provide the user who interacts with our website with a user ID allowing us to target advertisements and content to this specific user ID. This cookie is used to keep track of user segmentation.
More info: https://www.taboola.com/cookie-policy
|Customer interaction||__lc.visitor_id<||2 years||Livechat||Supporting the live chat function and enables our visitors to communicate directly with our agents.
More info: https://www.livechatinc.com/privacy-policy/
|Survicate||This is used in order to allow you to provide feedback about your use of the website and compile reports for us on the user experience of the site.
More info: https://survicate.com/
* We hereby inform you that if you block or reject the installation of the LiveChat cookie, you will not have access to our chat support application.
How to manage cookies?
We invest many resources and put a lot of effort in ensuring that Voxbone’s advertisements and marketing communications are relevant to your interests and displayed in a non-intrusive way. We strongly believe that this is what digital marketing should represent: an unobtrusive way of presenting you with services which match your interests. However, you should be the one in control of whether or not you would like to be served such cookies for the purposes described above, or disable such cookies at a later stage.
We have included links that will redirect you to our providers’ websites where you may opt-out from receiving advertisements or disable cookies.. You will be able to select whether or not you allow such cookies to be installed in your device.
Browsers also provide help pages related to cookie management:
To find out more about cookies you may visit www.allaboutcookies.org.
We would be happy to answer any questions or complaints you may have regarding the practices described in this Policy. You can contact us at firstname.lastname@example.org or write to us at the following address: Avenue Louise 489, 1050 Brussels (Belgium)
Last updated: November 2017