SUPERPOWERED BY
Voxbone

8x8 Calls Checkmate on Costly Comms

Our worldwide infrastructure services help the company's customers put their best foot forward

8×8 Stays Five Moves Ahead

8×8 provides unified communications support including conferencing tools, phone systems and business analytics, all in the cloud. Because of the strength of it’s platform the company has been selected as a “Leader” in the Gartner Magic Quadrant for UCaaS for the past five years. And with support from Voxbone’s worldwide communications services, it can focus on continuing to provide international enterprise customers with the best comms at low, low rates.

Challenges

From multinational corporations to offshore contact centers, the requirements for telephony can lead to high costs and complicated systems. So it’s not surprising that 8×8 faced strong demand from customers to provide communications services outside of North America. With this in mind, the company sought out a provider that would ensure compliance across dozens of countries. Consistent quality was also crucial, no matter the location.

global SIP trunking coverage

Solution

Voxbone’s built its cloud communications services to fulfil the high expectations of large enterprises and contact centers. Using our web portal and APIs, 8×8 can change phone number configurations and call routing in real time. Voxbone also supports local number portability in more than 30 countries. This lets the communications provider easily port their customers’ existing phone numbers to our network without interruption.

Voxbone's phone numbers provide global reach

8×8 Results

Forward-thinking corporations are leading the charge to the cloud. Most are in the process of taking their communications away from premise-based setups. But the world isn’t ready to abandon the PSTN just yet. So 8×8 customers need a way of connecting calls from their cloud environment to the wider world, where customers are located. Especially outside of North America.

In other words, they need a cloud solution to legacy local phone numbers for contact centers and conferencing. Having access to Voxbone’s cloud phone numbers from across the globe gives 8×8 the foundation to support the best possible unified communications experience for some of the biggest businesses in the world.

Mehdi Salour

Voxbone’s portfolio of numbers and related support, as we expand into data centers in Europe and Asia, will greatly enhance our ability to satisfy the growing demand for 8x8 services and phone numbers outside of North America.

Mehdi Salour
Senior VP of Network Operations and DevOps, 8x8