Speechlogix Bundles Voxbone Into Their One-Stop-Shop For Comms

The XLogix Platform is an all-in-one UC and CCaaS solution from Speechlogix that uses Voxbone, now part of Bandwidth, to deliver seamless communications.

With 1600+ worldwide installations and over 110,000 end users, SpeechLogix is taking the leaders of the UCaaS and CCaaS marketplaces head-on, with big promises and a unique product. But not to worry, their leadership team is no stranger to the big guns of communications, with executives coming in from the likes of Avaya, Cisco, and Bell Systems.

On the surface, the SpeechLogix proposition is pretty straightforward. They’ve taken the functionality and features of leading Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, bundling them into a single platform, XLogix, and built from there.

But success is never that straightforward. As the SpeechLogix platform found its footing in a growing, WFH-boosted market, the speed they could scale to new markets was being slowed down by the red tape of international telecoms regulations.

Like many companies that come to Voxbone, what they needed was a telephony solution that would give them coverage in the places they do business, plus the tools and expertise to streamline this regulatory burden.

Painful Paperwork

When launching voice services in a new market, platform owners like SpeechLogix can encounter a whole new set of local rules and regulations in each country governing everything from how you file paperwork to the time-frames you should expect regulators to work to.

Problems also start cropping up when you’re dealing with multiple communications suppliers like SpeechLogix was. Using a range of providers for comms meant that not all suppliers offered the same set of functionality and interoperability that SpeechLogix needed for their product.

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It also resulted in more contracts, more overheads, and more technical configuration. What SpeechLogix needed was one contract, not half a dozen, and one set of standards.

Although the barriers to international expansion are reducing, multinational service provision can still be complex and SpeechLogix needed to find infrastructure partners who could assist with providing local knowledge, expertise, and resources.

“We were trying to avoid being engaged with SIP services, leaving that task to our client or local service providers, which was an obstacle in many cases where clients are interested in having an all-in-one solution – including their trunks.” – Nedal Shahin – COO/CTO

With Voxbone, SpeechLogix enjoys a high-quality and reliable voice network that’s available in 60+ countries, all through a single SIP trunk configuration and one global contract. Voxbone’s coverage extends across 93% of global GDP – so that they can continue to grow with us in the long term. This made their plans for global domination a lot less daunting.

“Our clients are always looking to have all the services in a single bill, not only to reduce their headache but to ensure that no gaps or technical difficulties should arise. Voxbone Allows us to do that.” – Nedal Shahin – COO/CTO

The Working From Home Evolution

Cloud communications software is very quickly being seen as an essential part of a business tech stack. Even before the pandemic and the sudden influx in working from home, Gartner estimated that communications were the biggest cost center in IT, accounting for 30% of budgets and that share will only rise further as businesses continue to expand support for remote working

For the not-so-tech-savvy businesses, this poses a problem. Right now, anyone with a PBX in their office will know it’s just gathering dust. UCaaS products like SpeechLogix aren’t. This is something their product excels at; migrating existing on-prem PBX solutions to the cloud.

Since SpeechLogix uses Voxbone’s extensive catalog of numbers and porting capabilities as part of their Cloud PBX, a company can move its entire communications stack before their on-prem PBX gets turned off for good.

“Without reliable SIP trunks, enterprises will remain isolated. Therefore, it’s essential to have a SIP trunk provider like Voxbone to achieve an all-in-one solution.” – Nedal Shahin – COO/CTO

Ready to see how working with Voxbone can benefit your company?

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Without reliable SIP trunks, enterprises will remain isolated. Therefore, it’s essential to have a SIP trunk provider like Voxbone to achieve an all-in-one solution.

Nedal Shahin
Nedal Shahin
COO/CTO