Cost and Routing Manager
We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.
To achieve its mission, Voxbone (now Bandwidth) is seeking a highly motivated, organized and experienced Cost and Routing Manager to work in our London office.
You will be in charge of managing and improving the operational aspects of our outbound telephony product, in particular the cost, quality and routing aspects of it.
Let's break it down
Manage the day-to-day routing of the VoxOUT product
Perform the necessary routing changes for both VoxOUT National and International in order to optimize its cost and quality
Maintain, continuously update and structure the Voxbone Global dial plan as well as local dial plans
Serve as a point of contact and information distribution to all relevant internal parties regarding changes and developments of the Voxbone extensive dial plans (both on a local and global scale)
Serve as a single point of contact to escalations on customer and provider side concerning routing and dial plans maintenance
Monitor the VoxOUT traffic on a daily basis
Build and share cost and quality reports on a daily / weekly basis
Build fraud reports on a weekly basis
Take swift action in case of confirmed fraud or quality problems
Perform ad-hoc test of routes and providers
Drive VoxOUT International operational improvements
Together with the Carrier team, propose, specify and potentially lead initiatives to improve the operations of the VoxOUT product
Support the operational launch of new outbound international voice providers
Manage VoxOUT costs
Provide an up to date and consolidated cost database to the rest of the organisation
Provision our billing platform with rate and route updates and approve our providers’ invoices accordingly
VoxOUT International carrier management
Contribute to cost verifications and potential disputes with our providers
Ensure urgent contact and escalation to the VoxOUT International providers
How would you measure your success
Reduction in number of VoxOUT incidents
Gross margin of the VoxOUT product
Cost / quality / fraud reporting in place
Process / tool improvement around the VoxOUT product
To bring the win, you'll have...
5+ years of experience in carrier relation
Great analytical skills (heavy use of Excel and other analytical tools)
Proven commercial skills
Technical and commercial knowledge on voice termination and interconnection is a must
Sound good? We’re offering…
- A fantastic working environment from our bright and modern office in Spitalfields, London
- Competitive salary and perks
- Frequent social events and company goodies
- Free healthy snacks and drinks including fancy coffee for caffeine addicts
- Health insurance
- Pension scheme
- Work laptop and mobile phone including monthly plan
Because We care...
Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.
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