Customer Porting Officer

Team:
Carrier Operations

We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.


At Voxbone (now Bandwidth) We’re looking for a Customer Porting Officer to come and join our Carrier Operations Department based in London, as we continue with exciting projects, facilitating communications worldwide. 

 

The Customer Porting Officer is the owner of the full number portability process of the assigned countries. He/she is responsible also for additional countries processes to back-up the rest of the team in case of need.

 

Close your eyes and imagine…

 

Data Operations

Input portability data into Voxbone (now Bandwidth's) back office systems

Collect and analyze data downloaded from Voxbone´s (now Bandwidth) back office systems to ensure data is correct and respects number portability process requirements

On the basis of customer’s demand, submit porting request in the different countries relevant systems.

Liaising with customers where required to get relevant information to update back office tools systems.

Track and report all internal requests until verified that they have been completed successfully. 

 

Quality analysis

Execute basic quality tests to verify the completion of customer requests using Voxbone (now Bandwidth) tools (internal software and possible newly developed tools within the company). 

 

System improvements

Report any failure or bug identified in the internal systems/processes or external partners’ systems/processes and follow it up until it has been correctly resolved.

Participate in the testing of the failure reported ensuring the fix proposed is in line with the requests placed

Implement and oversee operational systems and communication used by our partners when possible. 

 

Reporting

Ensure that relevant data are ready to be used for monthly reports

Assist in the preparation of monthly reports according to the guidelines given to the team.

 

 

To bring the win you'll have… 

Bachelor degree level or equivalent through experience

Availability as soon as possible is a strong asset

Minimum 1 years of professional experience

Customer care experience is a must

Fluent in English, French would be a strong asset (written and verbal).

German is an asset

Advanced Microsoft Office skills with an excellent level in Excel

Be very rigorous and have accurate numeracy skills

Have an eye for detail

Be pro-active & team player

Be well organized, able to prioritize and plan ahead.


Sound good? We’re offering…


- A fantastic working environment from our bright and modern office in Spitalfields, London

- Competitive salary and perks

- Frequent social events and company goodies

- Free healthy snacks and drinks including fancy coffee for caffeine addicts

- Health insurance

- Pension scheme

- Work laptop and mobile phone including monthly plan



Because We care...


Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.


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