Customer Success Manager

Team:
Account Management

We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.


Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. We need a Customer Success Manager to join our merry band of misfits in our London office, taking our business development operations to the next level


You will build and maintain effective long-term relationships with our customers in order to ensure their high level of engagement and satisfaction, and to increase revenues and profits. 


You'll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, Brussels, Iasi, Seoul, Singapore, Hong Kong and Dublin.


Let's break it down... 

Increase renewal rates and reduce churn

Ensure high level of customer satisfaction

Expand our revenue in accounts through cross-sell and up-sell

Influence future lifetime value through higher product adoption, customer engagement and overall health scores

Develop ideas and initiatives to ensure customer loyalty

Serve as the primary customer contact for commercial and delivery issues of accounts

Build rapport with customers by probing for needs, recommend appropriate solutions and follow-up its implementation

Liaise with the Sales team to ensure a smooth transition of management of accounts

Present Voxbone’s procedure and tools to the new customers

Provide support in the launch of the services and solutions

Create demand for the Voxbone’s capabilities by raising their profile with customers 

Increase revenue in accounts through cross-selling and up-selling of Voxbone’s products and services

Coordinate the delivery of the sale for technical compliance & acceptance

Escalations and follow-up of blocking points and customers’ requests reported by customers to the right teams 

Input and maintain activity reporting in CRM system and other relevant tools

Monitor the statistics in existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. and develop strategic account plans accordingly



To bring the win, you'll have...

BS degree in Business or an equivalent level acquired through experience

Minimum 3 years of experiences with account management or in sales

Proven track record in selling into enterprise/large international corporations at all levels (Executives, IT management and other decision-makers)

Strong empathy for customers AND passion for revenue and growth

Able to build and manage relationships with the involved stakeholders

Behave as a strategic business advisor (anticipate customer needs, develop solutions, help customer deliver competitive advantage)

A desire for continuous learning and improvement

Strong affinity with Internet technologies and the Telecom industry

Ability to prioritize in a dynamic and changing environment

Data-driven, analytical and process-oriented

Self-motivated, self-driven and autonomous

Stress resistant and capable of giving professional feedback in any circumstances

Strong identification with Voxbone's Strangely Simple Principles


Sound good? We’re offering…


- A fantastic working environment from our bright and modern office in Spitalfields, London

- Competitive salary and perks

- Frequent social events and company goodies

- Free healthy snacks and drinks including fancy coffee for caffeine addicts

- Health insurance

- Pension scheme

- Work laptop and mobile phone including monthly plan



Because We care...


Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.


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