Customer Success Manager
We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.
Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. We need a Customer Success Manager to join our merry band of misfits in our London office, taking our business development operations to the next level
You will build and maintain effective long-term relationship with our customers in order to ensure their high level of satisfaction and to increase revenues and profits.
You'll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, Brussels, Iasi, Seoul, Hong Kong and Dublin.
Let's break it down...
Existing accounts development
Serves as the primary interface for all products and services and create demand for the organisation’s products and services by raising their profile with customers
Build business cases for new opportunities:
Upsells and cross-sells Voxbone services to its existing client base
Build rapport with customer by probing for needs, recommend appropriate solutions and follow-up its implementation
Initiate and answer inbound/outbound sales calls directly from / to existing customers
Successfully close deals in order to reach the sales targets
Leads and Opportunities management
Coordinate the delivery of the sale for technical compliance & acceptance
Follow-up acceptance of agreement by legal department
Liaise with stakeholders in all department in order to constantly understand Voxbone capabilities (SWOT)
Serve as the primary customer contact for sales and business issues of assigned accounts
Develop ideas and initiatives to ensure customer loyalty
Liaise with relevant departments in order to accommodate customers’ requests (customer’s advocacy)
Ensure high level of customer satisfaction
New Customers management
Liaise with Business Development managers in order to ensure smooth transition of management of account
Present Voxbone’s procedure and tools to the new customers
Provide support in the launch of the services and solutions
Negotiate externally and close deals in order to obtain:
➢ Long term commitment
➢ Profitable deals
➢ High success rate
Input and maintain activity reporting in CRM system and other relevant tools
Monitor the statistics in existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. and develop strategic account plans accordingly
Provide accurate and timely forecasts to sales management on customer requirements
Escalations and follow-up of blocking points reported by customers to the right teams
To bring the win, you'll have...
BS degree in Business or an equivalent level acquired through experience
Minimum 3 years experiences with account management or in sales
Proven track record in selling into enterprise/large international corporations at all levels (Executives, IT management and other decision-makers)
Able to build and manage relationships with the involved stakeholders
Strong affinity with Internet technologies and the Telecom industry
Master the art of persuasion, negotiation and influencing
Strong communicator and excellent deal closer
Behave as a strategic business advisor (anticipate customer needs, develop solutions, help customer deliver competitive advantage)
Ability to prioritize in a dynamic and changing environment
Data-driven and analytical
Self-motivated, self-driven and autonomous
Stress resistant and capable of giving professional feedback in any circumstances
Strong identification with Voxbone's Strangely Simple Principles
Sound good? We’re offering…
- A fantastic working environment from our bright and modern office in Spitalfields, London
- Competitive salary and perks
- Frequent social events and company goodies
- Free healthy snacks and drinks including fancy coffee for caffeine addicts
- Health insurance
- Pension scheme
- Work laptop and mobile phone including monthly plan
Because We care...
Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.
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