Customer Success Manager

Team:
Account Management

We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.


Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. We need a Customer Success Manager to join our merry band of misfits in our London office, taking our business development operations to the next level


You will build and maintain effective long-term relationship with our customers in order to ensure their high level of satisfaction and to increase revenues and profits. 


You'll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, Brussels, Iasi, Seoul, Hong Kong and Dublin.


Let's break it down... 

Existing accounts development

Serves as the primary interface for all products and services and create demand for the organisation’s products and services by raising their profile with customers

Build business cases for new opportunities:

Upsells and cross-sells Voxbone services to its existing client base

Build rapport with customer by probing for needs, recommend appropriate solutions and follow-up its implementation

Initiate and answer inbound/outbound sales calls directly from / to existing customers

Successfully close deals in order to reach the sales targets

Leads and Opportunities management

Coordinate the delivery of the sale for technical compliance & acceptance

Follow-up acceptance of agreement by legal department

Liaise with stakeholders in all department in order to constantly understand Voxbone capabilities (SWOT)



Customer Retention

Serve as the primary customer contact for sales and business issues of assigned accounts

Develop ideas and initiatives to ensure customer loyalty

Liaise with relevant departments in order to accommodate customers’ requests (customer’s advocacy)

Ensure high level of customer satisfaction 


New Customers management

Liaise with Business Development managers in order to ensure smooth transition of management of account

Present Voxbone’s procedure and tools to the new customers

Provide support in the launch of the services and solutions


Deal making

Negotiate externally and close deals in order to obtain:

➢ Long term commitment

➢ Profitable deals

➢ High success rate 


Accounts follow-up

Input and maintain activity reporting in CRM system and other relevant tools

Monitor the statistics in existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. and develop strategic account plans accordingly

Provide accurate and timely forecasts to sales management on customer requirements

Escalations and follow-up of blocking points reported by customers to the right teams


To bring the win, you'll have...

BS degree in Business or an equivalent level acquired through experience

Minimum 3 years experiences with account management or in sales

Proven track record in selling into enterprise/large international corporations at all levels (Executives, IT management and other decision-makers)

Able to build and manage relationships with the involved stakeholders

Strong affinity with Internet technologies and the Telecom industry

Master the art of persuasion, negotiation and influencing

Strong communicator and excellent deal closer

Behave as a strategic business advisor (anticipate customer needs, develop solutions, help customer deliver competitive advantage)

Ability to prioritize in a dynamic and changing environment

Data-driven and analytical

Self-motivated, self-driven and autonomous

Stress resistant and capable of giving professional feedback in any circumstances

Strong identification with Voxbone's Strangely Simple Principles


Sound good? We’re offering…


- A fantastic working environment from our bright and modern office in Spitalfields, London

- Competitive salary and perks

- Frequent social events and company goodies

- Free healthy snacks and drinks including fancy coffee for caffeine addicts

- Health insurance

- Pension scheme

- Work laptop and mobile phone including monthly plan



Because We care...


Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.


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