To improve CX, businesses must be ready to “own” the customer experience, and the best way to do that is for the contact center to modernize its infrastructure and become more flexible by moving to the cloud.
But how can you be “ready” for the cloud? And how can it make your CX a true competitive differentiator? Our analysis identifies key criteria for contact center decision-makers to follow when choosing the right partner for cloud-based communications.
Inside you’ll get an idea of what being “ready” for the cloud really means, and the impact a cloud-based customer center can have on your costs, efficiency and customer experience.
- The key digital transformation trends impacting customer experience
- Why businesses are moving to a cloud-based customer center
- The build vs buy dilemma
- What you need to consider when thinking of building a cloud-based contact center