Using Voxbone with Zoom Phone

We believe that setting up your business communications should be a straightforward, painless process.

That’s why we build our SIP services to play well with whichever communications platform you might use – whether it’s hardware-based or hosted in the cloud, built internally or bought from a third-party vendor.

This guide outlines the simple steps required to get your Voxbone numbers working in the Zoom Phone platform.

Setup Process

The process to get your Zoom Phone BYOC account up and running with Voxbone’s coverage can be split into 4 simple steps, as follows.

  • Enabling Voxbone as Your Zoom Phone Carrier (BYOC)
  • Adding Your Number Ranges (Buy or Port In)
  • Configuring inbound routing
  • Allocating your numbers into your zoom account.

How it works

Zoom Phone + Voxbone

Enabling Voxbone as Your Zoom Phone Carrier

First, you’ll need to enable BYOC between Voxbone and Zoom, something that can be initiated through your Zoom account manager. You need to ask them to have your account enabled with Voxbone BYOC settings. This process requires configurations to be performed on both systems so can take approximately 24-48hrs to complete. We’re currently working to reduce this time through further automation to make this integration as quick and easy to set up as possible.

Key Note: Outgoing Zoom call routing is set up by default as part of this process

Once your Zoom and Voxbone accounts have been properly configured, your account manager will confirm that you are now ready to proceed with the next steps in this guide.

Adding Your Number Ranges

Now it’s time to set up the Voxbone phone numbers you wish to use for your Zoom Phone business calls. If you’re adding new numbers, you have two options available to you:

  1. Provisioning them from Voxbone Buy DIDs section of the platform (here you can order numbers en mass before allocating them to your offices) Zoom Phone Voxbone integration
  2. Completing the Port In process if you wish to continue using your existing non-Voxbone numbers and they are eligible to be ported to our network. Please check with your Voxbone account manager or our Customer Support Team if you have further questions on the buying or porting processes.

Inbound Call Routing

Once you have your phone numbers in place, the next step is to connect them to the pre-configured Zoom routing. This will be pre-filled into your account as part of the earlier setup process.

There are six Zoom Phone Configurations for you to choose from – two for the US, two for the EU and two for Asia-Pacific. These are configured in primary/backup configurations to ensure your setup will be fully resilient in the event of any outages in one of our core network nodes.

To set up inbound call routing, go to the Configure DID tab in the Voxbone platform or click here.

We recommend that you link each range of numbers to the entry point with the closest proximity to those numbers. In the example below, you can see I’m selecting UK numbers to route to the Zoom Phone BYOC EU Configurations (highlighted in yellow).

Voxbone BYOC

Once you have finished, you should be able to see each of the numbers with the corresponding Zoom BYOC configuration in place.

Zoom Phone BYOC

Allocating your Numbers Within Zoom Phone

The next step is to get these umbers assigned within the Zoom Phone platform. If you have a lot of numbers to assign, this can be laborious, so consider the following steps to streamline the process.

  • For the Voxbone numbers you are allocating to Zoom, it is possible to download them into a spreadsheet from the Configure DID page in the Voxbone platform. This will give you the option to use Zoom’s upload functions to automate some of the setup process. You will need to process the data in order to ensure it is in the appropriate format
  • To make sure that the numbers in the spreadsheet you have downloaded will be added to your allocation, remove all fields apart from the first one and the Carrier field, which should contain ‘BYOC’ as an entry. Once formatted, your CSV should look like this:
    Phone Number Carrier
    +442036958198 BYOC
    +442036958230 BYOC
  • We can now take this CSV and use it within the Zoom Phone platform. Log into your your Zoom Phone admin account, and proceed to Phone System Management > Phone Numbers, then click across to the External tab, or click here. On this page, select the import tab, and then upload the CSV that’s we’ve just created.
  • This will enable you to add all of your Voxbone numbers to the system in one go, as you can see in the below screenshot:  BYOC cloud communications
  • Now that your Voxbone numbers are in the system, you can allocate them to your users and offices. This change is done in two places. If we first start with the Office, this is managed within the Phone Numbers tab. At the top of the page you should see the available office locations. Voxbone Bring Your Own Carrier
  • Please note that by default this will be assigned with a non Voxbone Number, it’s a requirement to remove this number on first setup and allocate this to a Voxbone number. Without performing this change the calls will not be routed through the Voxbone Network.
  • For Users, you need to go to the Users and Rooms tab, or click here. For users, the process to upload is similar to what we’ve previously done, where you can upload a CSV including additional parameters that identify users. The process can be used to add new users or update existing ones, so whether you are moving to Voxbone during implementation or migrating across at a later date, you have the ability to mass update users (up to 1000 at a time).

Once you’ve completed these steps, you are ready to test your Voxbone Zoom Phone integration. We suggest you test both inbound and outbound calls. Use the Voxbone Call logger here to check the call is going through the Voxbone network correctly. If you have any problems don’t hesitate to reach out, our team is more than happy to help if you are unsure or need assistance.

For any questions, please contact us