San Francisco, July 10, 2014 – Voxbone today announces that it has been selected to extend the global reach of Prosodie-Capgemini’s cloud-based customer interaction management solution, Odigo. By optimizing the distribution of contact center agent interactions over voice, web and mobile channels, Odigo intends to significantly increase businesses’ customer satisfaction. In order to meet the increasing international demand for Odigo, Prosodie-Capgemini will leverage Voxbone’s geographical and toll-free telephone numbers, which are available from over 50 countries and 8,000 cities worldwide. Odigo users will also benefit from Voxbone’s carrier-grade quality of service, which is critical to contact center operations.
Odigo, which handled 2 billion inbound voice minutes in 2013 alone, chose a number service that would allow them to expand to new markets faster and more effectively. Voxbone delivers calls globally over a single SIP trunk, without customer capital investment and without traditional telecom-like lead times for provisioning. Odigo is part of the Ready2Series range, the Capgemini Group’s offering of IP (Intellectual Property) solutions and innovative products.
“Fast deployment to Voxbone will provide us with unparalleled quality of service and offer the ability to rapidly expand Odigo’s global reach.” said Nicolas Aidoud, CEO of Prosodie-Capgemini. “This partnership will further allow Prosodie-Capgemini and our Odigo IP solution to strengthen its market position and differentiation.” “Leveraging Voxbone’s services will allow us to continue meeting our customers’ high expectations while maintaining an extremely healthy ROI.”
“Having watched Odigo gain significant traction and praise from many of the largest contact centers in the world in just a couple of years, we are extremely honored to help facilitate its global expansion,” said Itay Rosenfeld, CEO of Voxbone. “This deal is another validation that Voxbone is the provider of choice among multi-national contact centers, regardless of size, type of business or location.”
An affiliate of the Capgemini Group since July 2011, Prosodie-Capgemini designs and hosts front office services for big accounts. Created from innovative propriety technologies, Prosodie-Capgemini solutions respond to each of the stages of the digital experience of users. Offered via a cloud, these services, provided in real time, rely on a widely available and highly secure platform. Prosodie-Capgemini benefits from the international dimension of Capgemini to deploy its offer alongside other entities from the Group.