SAN FRANCISCO, Calif. – November 10, 2015 – Trend Micro Incorporated, a global leader in security software and solutions, has chosen Voxbone’s virtual phone numbers (often referred to as DIDs) to extend the global reach of its contact centers. With Trend Micro’s rapid expansion comes the challenge to bring the same high quality of service level to all of its contact centers around the world. By relying on Voxbone, Trend Micro benefits from Voxbone’s carrier-grade quality of service, global coverage, and instant provisioning.
In just the last year, enterprises across the globe have seen a significant increase in virtual attacks on their data systems, increasing the need for a more secure network. Many enterprises trust Trend Micro to provide this service, leading to increased international demand. To support its customers, Trend Micro has contact centers around the globe. Voxbone delivers calls globally over its private IP backbone without long lead times for provisioning. This allows Trend Micro to reliably support its existing contact centers around the world, and easily add new ones if necessary.
“Our business is security, so it is critical for enterprises relying on Trend Micro to be able to contact the customer service department immediately and reliably,” said William Dalton, Director EMEA IS & Corporate Technology at Trend Micro. “Given Voxbone’s reputation for reliable DIDs and how easily we can add services as we expand globally, the choice was easy. Plus, due to the flat-rate billing structure, we don’t have to worry about costs soaring.”
“Voxbone has enabled us to provide a reliable and cost efficient alternative to traditional vendors,” added Kevin Flynn, Communications Engineer at Trend Micro. “The service is simple to use, and easy to activate numbers to provide a truly global inbound telephony service for our contact centers.”
“Trend Micro is one of the largest, most respected security software companies on the planet, so they place an immense trust in our services,” said Itay Rosenfeld, CEO of Voxbone. “Our team works constantly to ensure that our DIDs provide secure, global support for its contact center needs, without ever compromising voice quality.”
About Trend Micro
Trend Micro Incorporated, a global leader in security software, strives to make the world safe for exchanging digital information. Built on 26 years of experience, our solutions for consumers, businesses and governments provide layered data security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative security technology that is simple to deploy and manage, and fits an evolving ecosystem. All of our solutions are powered by cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™ infrastructure, and are supported by more than 1,200 threat experts around the globe. For more information, visit TrendMicro.com.