SAN FRANCISCO, Calif. – August 27, 2014 – Cloud contact center providers have experienced a 14 percent increase in call volume (in minutes) over the last six months, according to Voxbone, a cloud communications provider. Voxbone is the market leader in providing simple and cost effective international inbound SIP trunks (often referred to as DIDs) to the cloud contact center industry, on which many dominant industry players rely on. Further validating this trend IDC Researchrecently predicted that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018.
As cloud contact center providers offer their services “in the cloud,” they are not limited by the traditional boundaries of national phone networks. As a result, they are faced with major demand from multinational enterprises who want to consolidate their international self-managed contact center infrastructure with a single hosting provider. One such company experiencing these demands is leading cloud-based communications provider, CorvisaCloud, LLC., who has selected Voxbone to connect its cloud contact center platform as well as its cloud PBX platform to local telephone networks around the world. By integrating Voxbone’s inbound SIP trunks, CorvisaCloud can expand the coverage of its contact center services to over 50 countries without any additional investments. Since Voxbone provides number portability in 40 countries, it enables CorvisaCloud to port numbers from existing ISDN-based contact center services to its cloud service.
“It’s important that we’re able to effectively support our customers when they’re undergoing international expansions,” said Matt Lautz, President & CIO of CorvisaCloud. “Voxbone shares our focus on quality and simplifying the way cloud communications are delivered. That, in addition to its coverage and flat-rate billing structure makes it a natural fit for us.”
“CorvisaCloud has built an excellent reputation for providing its customers with flexible and easy-to-use communications solutions,” said Itay Rosenfeld, CEO of Voxbone. “We are proud to further enhance its offerings by eliminating the need for a traditional set up comprised of cumbersome, self-owned hardware and software with ISDN-30 lines.”
CorvisaCloud brings customer success to the heart of every business interaction through our cloud-based communications platform, contact center technologies and consulting services. We help businesses work smarter, save money, and make customers happier…and with our passion for service, we make getting there an enjoyable experience.