SAN FRANCISCO, Calif. – October 24, 2017 – Voxbone, the Communications as a Service (CaaS) provider that supports both giants and growing enterprises with voice and messaging services in the cloud and via API, announced today that it has formed a strategic partnership with leading speech-processing company Gridspace.
This collaboration will integrate Gridspace’s AI capabilities to complement Voxbone’s already robust voice analytics services (Voxbone.ai). With this expanded offering, customers will be able to automatically record conversations and receive real-time transcriptions/analytics from interactions made in contact centers, conferencing and other venues for spoken business communications. Such insights include identifying missed opportunities during sales calls, optimizing customer satisfaction and discovering trends among top-performing teams or employees.
“Our collaboration with Voxbone will open up a world of opportunities for businesses looking to turn daily conversations into more valuable data,” said Evan MacMillan, Founder & CEO of Gridspace. “Using APIs from both of our companies will allow customers to automate recording, analyze conversations and optimize interactions within contact centers, on conference calls and across many other conversations.”
“AI is quickly becoming a vital part of business communication processes,” said Itay Rosenfeld, CEO of Voxbone. “The partnership with Gridspace came as a direct result of our desire to enable and further simplify communications for our customers. Through this expanded offering, our users can now extract data from voice conversations and tap into quantitative insights from interactions that may have otherwise gone undocumented.”
Gridspace joins a list of partners (VoiceBase, CallMiner, Google Talk) that provide external analytics processing using Voxbone’s cloud-based call recording.