Introduction: Enterprises should look to the cloud

Cloud SaaS is a hot topic within the business communications industry, but the reality is that in-house managed solutions are still the norm. Less than 10% of the overall business communications market is currently fulfilled as a service from the cloud, according to market trackers including Synergy Research. There’s still a long way to go.

Whether an on-premises, private cloud, public cloud, or even managed PBX deployment, the services provided by cloud communications solutions are increasingly required in both cloud and in-house deployments....

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