Phone calls may seem old-fashioned compared to the newer, what we might consider “more connected” business communications channels and tools out there. But this medium is as vital to customer interactions now than it’s ever been. So, listen up. Recent advances and cost reductions in speech-to-text technology are changing the game for voice-based connections.

From sales, to customer support and internal communications, voice is still often the preferred method for the most critical aspects of remote interaction between co-workers, clients–business interactions of all kinds, really....

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