Customer Experience, Conquered
Build Better CX with Your Contact Center
Seamless Omni-Channel CX
Enable omni-channel workflows with two-way SMS and voice. Agents can continue conversations offline, for the best-possible customer experiences.
Manage Interactions at Scale
Enjoy real-time control as you scale your operations with tools and APIs to provision services, manage capacity, automate number porting and ensure compliance.
Dynamic Location Balancing
Balance voice traffic between locations in real-time with our call forwarding functionality, which lets you offload inbound call traffic to different parts of your business.
Voxbone is there to do the heavy lifting. They’ve already done the hard work for us. As we expand in new markets, Voxbone gives us an advantage.
How Can Voxbone Enhance
Your Contact Center Technology?
Comply Without Losing Control
Secure 2-way calling delivered via VPN, TLS and SRTP encryption
Full compliance with national data retention schemes and GDPR
Real-time control of your inventory for on-the-fly redirection
Fully Reachable Services
Services you can integrate into any contact center platform
Private interconnections to suit your quality and security requirements
Automatic failover so you can always count on our services
Regulatory expertise in every market where we have a presence
Failover from IP to PSTN available on demand to your business
Express route connectivity into leading cloud providers