Use Case: Contact Center
Connect with customers, wherever they are
Own the customer touchpoints and you'll own the competition. Deliver enhanced Customer Experience (CX) by integrating our swift, secure and dynamic voice and messaging services directly into your contact center software.Get in touch or try for free!
Conquer the contact center
Establish local presence where you need it
Establish a local presence for your products and services by providing customers with toll-free and local call routes from over 10,000 municipalities worldwide. That's 92% of the global economy, reachable on demand.
Drive engagement with domestic outbound calls
Extend the reach and drive the engagement of your products and services across multiple high-value markets with our fully localized domestic calling capabilities.
Create global comms, easy as API
Keep your developers smiling with powerful APIs that give them full control over your contact center roadmap, from setup to management.
Bring your own software
Run your contact center platform over our SIP-powered voice and messaging for better customer experience (CX) without the pain of building your own global, compliant comms infrastructure.
More contact center use cases
Deploy seamless omni-channel experiences
Create joined up customer experiences with two-way SMS services that enable contact center agents to continue the conversation offline, at the appropriate time.
Manage customer interactions swiftly at scale
Enjoy real-time control as you scale your customer interactions with tools and APIs to manage capacity, automate number porting, provision numbers and ensure compliance.
Employ dynamic location balancing
Balance customer conversations between locations in real-time with our call forwarding functionality, which lets you offload inbound call traffic to different parts of your business.
Easily integrate comms into your platform
Our communications services are built for ease of integration with all leading contact center platforms and standards, so you never miss a beat.
"Cutting out the middleman helped our speed to provisioning and service readiness. Our costs went down for both inventory management and purchasing."
Build the contact center solution that's right for your business with Voxbone
These happy customers are building better contact center experiences with Voxbone