Conquer the contact center

  • Establish local presence where you need it

    Establish a local presence for your products and services by providing customers with toll-free and local call routes from over 10,000 municipalities worldwide. That's 92% of the global economy, reachable on demand.

  • Drive engagement with domestic outbound calls

    Extend the reach and drive the engagement of your products and services across multiple high-value markets with our fully localized domestic calling capabilities.

  • Create global comms, easy as API

    Keep your developers smiling with powerful APIs that give them full control over your contact center roadmap, from setup to management.

  • Bring your own software

    Run your contact center platform over our SIP-powered voice and messaging for better customer experience (CX) without the pain of building your own global, compliant comms infrastructure.

More contact center use cases

  • More contact center use cases

    Deploy seamless omni-channel experiences

    Create joined up customer experiences with two-way SMS services that enable contact center agents to continue the conversation offline, at the appropriate time.

  • Local call presentation

    Manage customer interactions swiftly at scale

    Enjoy real-time control as you scale your customer interactions with tools and APIs to manage capacity, automate number porting, provision numbers and ensure compliance.

  • More contact center use cases

    Employ dynamic location balancing

    Balance customer conversations between locations in real-time with our call forwarding functionality, which lets you offload inbound call traffic to different parts of your business.

  • Bring your own numbers

    Easily integrate comms into your platform

    Our communications services are built for ease of integration with all leading contact center platforms and standards, so you never miss a beat.

"Cutting out the middleman helped our speed to provisioning and service readiness. Our costs went down for both inventory management and purchasing."

Herbert Shades, Senior Carrier Relations Manager, Serenova

Build the contact center solution that's right for your business with Voxbone

  • phone numbers

    Long-term stability & quality

    - Interconnection options to suit your quality and security requirements

    - Connectivity close to the source with 20 global access points

    - Services and APIs that can be easily integrated into any platform

  • 2-way SIP-supercharged voice

    Compliant & secure services

    - Local regulatory expertise in every market and fully compliant services

    - Full compliance with national data retention schemes for call detail records and GDPR

    - Secure call traffic and media with VPN, TLS and SRTP encryption

  • Cloud-based contact center

    Pain-free business continuity

    - Dual connection paths and site replication across core infrastructure, 99.99% uptime

    - Failover from IP to PSTN available on demand

    - Outage maintenance management with status page and advanced notifications

The best-kept secret in cloud comms

Voxbone superpowers 100% of Leaders in Gartner's Contact Center as a Service (CCaaS) Magic Quadrants

Learn more

These happy customers are building better contact center experiences with Voxbone

Read customer stories

Ready to build your best business comms?