Life at Voxbone

They say variety is the spice of life. And life at Voxbone is very spicy indeed. We're proud of our cosmopolitan outlook and the international flavor of our team. As specialists in global domination through communications, it couldn't be any other way.

Strangely simple principles

  • Keep it weird

    Solving insanely complex stuff needs creativity, imagination and a touch of weirdness. We have the bravery to explore fresh solutions — however weird and wonderful.

  • Aim for remarkable

    We go to ridiculous lengths to make things better. How can we make things faster, smarter more effective? Good enough isn’t good enough.

  • Delight through details

    Magnifying glass and fine tooth comb at the ready, we always look for opportunities to surprise and delight.
    Think small – it’s the little things that everyone remembers.

  • Do the right thing

    Our reputation is everything. So we always stay honest, above board and crystal clear. We put the work in where it matters - it pays off where it counts.

  • Obsess with easy

    We relentlessly pursue simplicity. Cutting away the unnecessary, leaving lean, seamless experiences that people love.

  • Strive for smiles

    We care deeply about what we do but don’t take ourselves too seriously. We get a kick out of making our clients’ and colleagues’ days just that little bit better.

"At Voxbone, I'm encouraged to find unconventional, creative solutions to the daily challenges of my job. We each have our own responsibilities but there's a great sense of collaboration."

Pon, Finance team

Company benefits

  • 1

    Stimulating workplace

    Generous health insurance and pensions... top tech such as phones and laptops... a Voxbone number for personal use… wellness schemes unique to each office including food, drinks, yoga and massage.

  • 2

    Socials for every team

    Two company-wide socials a year plus regular DIY team events. Paintballing, escape rooms, rafting, cookery classes, Voxbars – or anything else you can think of!

  • 3

    Tasty fun, for a cause

    The rumours are true. We brew our own delicious beer. It's the star of the show. Better yet? Proceeds go to La Fleche, an orphanage doing great work!

  • 4

    Passport to the world

    With offices around the world – our newest is in Hong Kong – there's ample opportunity to travel. London's currently on the move. Check out our swish new home.

Open Roles
Select option
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  • Role
    Team
    City
  • Sales Development Representative
    Sales
    Austin, US
    Sales Development Representative
    Sales, Austin, US
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. We need a Sales Development Representative to join our merry band of misfits in Austin, Texas.

    You’ll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine…

    • Starting the commercial process with prospects and executing outbound sales campaigns.
    • Turning prospects into qualified leads and signed accounts. This is your mission in life.
    • Signing smaller accounts and handing them to account managers, so you can get back to hunting.
    • Working with marketing and sales to develop business in new customer segments.

     

    Let’s break it down…

    • Developing your own pipeline for outbound outreach
    • Responding to incoming queries across multiple channels, you’re a living, breathing ‘first impression’ of Voxbone.
    • Identifying prospect needs and presenting an accurate high-level overview of our unique value proposition and evolving capabilities
    • Qualifying prospects and nurturing them for future opportunities
    • Generating quality leads for Business Development Account Executives to close
    • Signing small-tier customers and assigning them to Account Managers to onboard
    • Maintaining up-to-date reports using CRM/web tools and providing accurate forecasts
    • Constantly striving to exceed individual, team and company goals

     

    To bring the win, you’ll have…

    • Impeccable presentation skills, the ability to establish rapport with decision makers at all levels
    • A BS degree or equivalent level through experience
    • Up to 2 years of sales experience
    • A fascination with selling and the science of making the perfect pitch
    • Native-level English and demonstrable communication skills, other languages a bonus
    • Strong interest in technology, and in disrupting the communication space
    • Ability to work harmoniously with others towards individual and team targets
    • A data-driven approach to solving problems
    • Determination to succeed, learning and recovering quickly from failure
    • A global, multicultural outlook
    • A contagiously positive attitude and a “can do” approach, going above and beyond to complete a given task
    • Strong identification with Voxbone’s Strangely Simple Principles

     

    Sound good? We’re offering…

    • A young, fun and international environment – 8 offices, 30 nationalities, median age under 30
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan
    Apply for role
  • Marketing Assistant (intern)
    Marketing
    Brussels, BE
    Marketing Assistant (intern)
    Marketing, Brussels, BE
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of carriers.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. We need a Marketing Assistant to join our merry band of misfits in Brussels, Belgium.

    You’ll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine yourself building experience in…

    •    Trade shows: Preparation of Marketing campaigns by researching for providers and benchmarking different offers and pricing levels
    •    Trade shows: Organization of trade shows (administrative tasks, booking meetings, researching attendees)
    •    Direct Marketing: Assisting in preparation and execution of Direct Marketing campaigns. Monitoring results
    •    PR: Contribute in creation of marketing collaterals (presentations, brochures, website content…)

    What we expect you to be/have/bring with you:
    •    University student – marketing studies
    •    A scholarship agreement
    •    A good knowledge required of Excel
    •    More than familiar with Internet/Browser
    •    An excellent English, spoken and written. French, Dutch or any other languages are an asset too
    •    Motivated, reliable, and a team player with ability to prioritize and work independently
    •    An energetic personality and a professional composure
    •    Hands-on and enjoy exceeding expectations

    Sounds good? This is an unpaid internship… but we are offering:
    •    A fantastic working environment from our bright and modern office in the Avenue Louise in Brussels
    •    Frequent social events and company goodies
    •    Free healthy snacks and drinks (including fancy coffee)
    •    Public transport allowance
    •    Daily lunch allowance
    •    Company smartphone and laptop

     

    Important: For your application to be considered please submit your CV and a cover letter that includes the following information: The reason you are looking for an unpaid work placement in Brussels, the name of the university that will cover your work placement insurance and the time period that your university requires you to do a work placement (start and end date). Applications that don’t include this information will NOT be considered.

     

    Apply for role
  • HR & Office Assistant (intern)
    Human Resources
    Brussels, BE
    HR & Office Assistant (intern)
    Human Resources, Brussels, BE
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of carriers.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. We need an HR & Office Assistant to join our merry band of misfits in Brussels.

     

    You’ll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine that…
    You will be the first impression of Voxbone to the outside world. Welcoming guests or new employees, organizing logistics for the company and act as an administrative support to the Office & HR team.
    Further than this, you will be given the opportunity to work on specific projects that match your personal development and interest in HR matters. The area of application can be decided at a later stage with your mentor among: recruitment, training organization, well being at work. Initiatives to increase our colleagues’ well-being are one of our priorities as well.
    Our ideal candidate is a talented, bright, high-energy individual who pays close attention to details and thrives in an ever-changing environment.

     

    Let’s break it down…

    • Office Assistant Support
    • Archiving of legal documents & contracts
    • Provide general administrative support (ingoing & outgoing post, food & goods reception, etc.…)
    • Participate to the visitor’s experience: reception, parking, taxi
    • Coordinate corporate events (team lunch, monthly breakfast and other company gathering)

    Human Resources challenges

    • HR support (administration, internal communication…)
    • Recruitment mailbox management
    • HR project to be defined (well-being activities, etc)
    • Organization of the company yearly events (charity event, summer event, Christmas party…)

    What we expect you to be/have/bring with you:

    • In your last year of Bachelor or minimum 3th year of Master
    • A scholarship agreement
    • A prior office management or HR experience is an advantage
    • Attention to details, focus on great results and people oriented
    • Fluent in English – French or Dutch are an asset as any other European languages
    • An energetic personality and a professional composure
    • A self-motivated team player with ability to prioritize and work independently
    • Problem solving skills
    • Hands-on and enjoy exceeding expectations

    Sounds good? This is an unpaid internship… but we are offering:

    • A fantastic working environment from our bright and modern office in the Avenue Louise in Brussels
    • Frequent social events
    • Free healthy snacks and drinks (including fancy coffee)
    • Public transport allowance
    • Daily lunch allowance
    • Company smartphone and laptop

    IMPORTANT: For your application to be considered please submit your CV and a cover letter that includes the following information: The reason you are looking for an unpaid work placement in Brussels, the name of the university that will cover your work placement insurance and the time period that your university requires you to do a work placement (start and end date). Applications that don’t include this information will NOT be considered.

    Apply for role
  • Junior Switching & Network Engineer
    Infrastructure
    Austin, US
    Junior Switching & Network Engineer
    Infrastructure, Austin, US
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need a Junior Switching & Network Engineer to join our Infrastructure team in Austin, Texas, or in Simi Valley, California. You will work on the maintenance and expansion of the SS7 network and access points, distributed over Europe, the Americas and Asia. Part of your project will also be to work on our IP Network to increase and maintain our IP backbone and to participate actively in the production changes on our global infrastructure.

     

    In essence, the Junior Switching & Network Engineer is an escalation point for the NOC for all matters related to voice routing, switching and IP networks. You handle network changes, customers interconnections and take part in onsite operations during data canter maintenances.

     

    You’ll work as part of a young and vibrant bunch of people across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine…

    • Prepare and proceed with SS7 interop tests with incumbent operator
    • Monitor and maintain the core network and the SS7 to VoIP gateways
      • Ensure update of systems
      • Ensure upgrade of capacity
    • Monitor and maintain the core network and the routing equipment
      • Ensure update of systems
      • Ensure upgrade of capacity
      • Interconnect customers and suppliers
      • Troubleshoot issues

    • Act as an escalation point for the Voice & IP infrastructure always trying to keep up with Uptime
    • Manage internal and external projects involving various suppliers
      (including hardware suppliers, data centres, and incumbents)

    To bring the win, you’ll have…

    • Master degree in IT/Telecom or equivalent by experience
    • At least three years’ experience in the Telecom/Internet industry
    • General knowledge of interop tests is a strong asset
    • Expert of SIP & SS7 protocols and certification tests
    • Experience of different types of switches
    • IP routing protocols and designs is your passion
    • Used to work with Linux, Asterisk and scripting syntaxes
    • Technical writing is part of your daily life
    • Self-motivation – your team can rely on you to get the job done
    • Ability to prioritize in a dynamic, ever-changing environment
    • You have great communications skills
    • You are creative and able to work in highly critical situation
    • Excellent written and oral skills in English, any other languages are always an asset
    • Strong identification with Voxbone’s Strangely Simple Principles 

    Sound good? We’re offering…

    • A young, fun and international environment in our Austin office (Wework)
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan
    Apply for role
  • IT Security Officer
    Infrastructure
    Brussels, BE
    IT Security Officer
    Infrastructure, Brussels, BE
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need an IT Security Officer to join our Infrastructure team in Brussels, Belgium.

    You will have a cross role in the team and the scope of your work and expertise cover all technical projects. Together with the silo Experts/Leads, you take part in the initiation phase of technical projects reviewing its elaboration and applying the ‘Security by design’ angle to them.  As a security and privacy expert you raise awareness and propose constant improvements.

     

    You are the missing link between Systems and Network silos to align security aspects and configurations by helping at different stages: proposal, review, implementation and validation. You are also in charge of the supervision of internal and external security audits and takes care of following up implementation needs based on results of these assessments.

     

    Hand in hands with our legal department, you answer all security questionnaires and other forms requested by regulation authorities or business partners.

     

    You’ll work as part of a young and vibrant bunch of people across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine yourself…

     

    • Maintaining Voxbone’s Information Security Framework and underlying policies, procedures, standards and guidelines
    • Taking the lead on developing, maintaining and updating the Information Security Strategy and Information Security Program
    • Ensuring appropriate administrative, physical and technical safeguards are in place to protect Voxbone’s information assets from internal and external threats
    • Identifying, introducing and implementing appropriate procedures, including checks and balances, are in place to test these safeguards on a regular basis
    • Conducting and completing annual reviews and audits as required engaging both internal business partners across the organization and external resources
    • Making it a priority to see that disaster recovery and emergency operating procedures are in place and tested on a regular basis
    • Acting as the committed owner of the security incident and vulnerability management processes from design to implementation and beyond
    • Managing and assisting in performing on-going security monitoring of information systems including:
      • assessing information security risk through qualitative risk analysis on a regular basis
      • conducting functional and gap analyses to determine the extent to which key business areas and infrastructure comply with statutory and regulatory requirements
      • evaluating and recommending new information security technologies and counter-measures against threats to information or privacy
      • developing security reports and dashboards
    • Ensuring effective staff training programs are in place to increase security awareness across Voxbone

    To bring the win, you’ll have…

    • Master degree in IT or equivalent by experience
    • At least seven years’ experience in the IT industry
    • Stunning design and analytical skills
    • Very good knowledge of a major architectural framework and ad-hoc tooling
    • More than at ease with Linux systems & services
    • Excellent knowledge of scripting languages like bash, perl & others
    • Hardware architecture has no secret for you
    • Familiar with network routing and switching protocol
    • Proved knowledge in complex environments
    • Experience with database management and storage systems
    • Networking, security and virtualization is part of your daily life
    • ITIL best practices would be a plus
    • Self-motivation – your team can rely on you to get the job done
    • Ability to prioritize in a dynamic, ever-changing environment
    • You have great communications skills
    • You are creative and able to work in highly critical situation
    • Excellent written and oral skills in English, any other languages are always an asset
    • Willingness to stay up to date with latest technologies
    • Strong identification with Voxbone’s Strangely Simple Principles

    Sound good? We’re offering…

    • A young, fun and international environment in our Brusses office (Avenue Louise)
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan
    Apply for role
  • Customer Relationship Manager
    Sales
    London, UK
    Customer Relationship Manager
    Sales, London, UK
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

     

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need a Customer Relationship Manager to join our merry band of misfits in London (UK), Dublin (Ireland) or Austin (Texas, US) to retain, nurture and grow a portfolio of accounts to increase revenues and profits.

     

    You’ll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine…

     

    Customer retention

    • Serve as the primary customer contact for sales and business issues of assigned accounts
    • Develop ideas and initiatives to ensure customer loyalty
    • Liaise with relevant department in order to accommodate customers’ requests (customer’s advocacy) Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Ensure outstanding customer experience & high level of customer satisfaction
    • Present Voxbone’s website, services, procedures and tools to new and existing customers
    • Follow-up acceptation of agreement by legal department on ad-hoc basis
    • Initiate and answer inbound/outbound sales calls directly from existing customers
    • Contributes to team effort by accomplishing related results as needed.

    Accounts follow-up / Reporting

    • Maintain an organized reporting within relevant CRM and Marketing & Sales web tools
    • Monitor the statistics of existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc.
    • Communicate customers’ requirement and forecasts to sales & product management
    • Ensure escalations and follow-up of blocking points reported by customers to the right teams along with correct overall management of escalations

    To bring the win, you’ll have…

    • BS degree in Business or equivalent level through experience (0-2 years)
    • Excited by the challenge of selling and the science of making the perfect pitch
    • Business manager oriented and enthusiastic about new challenges
    • Build and manage both internal and external relationship of the company
    • Ability to establish rapport at all levels of decision makers
    • Extremely determined to succeed and learn to recover from failure
    • Internet literate and strong affinity for new technologies
    • Stunning presentation & deal closer
    • Passionate about customer satisfaction
    • Get-stuff-done attitude, a contagious positive thinker
    • Rare people skills which allow you to anticipate problems and proactively assist customers before a problem escalates
    • Fluent in English, other languages an asset
    • Ability to prioritize in a dynamic, ever-changing environment
    • Strong identification with Voxbone’s Strangely Simple Principles

    Sound good? We’re offering…

    • A young, fun and international environment – 8 offices, 30 nationalities, median age under 30
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan
    Apply for role
  • Junior Switching & Network Engineer
    Infrastructure
    Simi Valley, US
    Junior Switching & Network Engineer
    Infrastructure, Simi Valley, US
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need a Junior Switching & Network Engineer to join our Infrastructure team in Austin, Texas, or in Simi Valley, California. You will work on the maintenance and expansion of the SS7 network and access points, distributed over Europe, the Americas and Asia. Part of your project will also be to work on our IP Network to increase and maintain our IP backbone and to participate actively in the production changes on our global infrastructure.

     

    In essence, the Junior Switching & Network Engineer is an escalation point for the NOC for all matters related to voice routing, switching and IP networks. You handle network changes, customers interconnections and take part in onsite operations during data canter maintenances.

     

    You’ll work as part of a young and vibrant bunch of people across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine…

    • Prepare and proceed with SS7 interop tests with incumbent operator
    • Monitor and maintain the core network and the SS7 to VoIP gateways
      • Ensure update of systems
      • Ensure upgrade of capacity
    • Monitor and maintain the core network and the routing equipment
      • Ensure update of systems
      • Ensure upgrade of capacity
      • Interconnect customers and suppliers
      • Troubleshoot issues

    • Act as an escalation point for the Voice & IP infrastructure always trying to keep up with Uptime
    • Manage internal and external projects involving various suppliers
      (including hardware suppliers, data centres, and incumbents)

    To bring the win, you’ll have…

    • Master degree in IT/Telecom or equivalent by experience
    • At least three years’ experience in the Telecom/Internet industry
    • General knowledge of interop tests is a strong asset
    • Expert of SIP & SS7 protocols and certification tests
    • Experience of different types of switches
    • IP routing protocols and designs is your passion
    • Used to work with Linux, Asterisk and scripting syntaxes
    • Technical writing is part of your daily life
    • Self-motivation – your team can rely on you to get the job done
    • Ability to prioritize in a dynamic, ever-changing environment
    • You have great communications skills
    • You are creative and able to work in highly critical situation
    • Excellent written and oral skills in English, any other languages are always an asset
    • Strong identification with Voxbone’s Strangely Simple Principles 

    Sound good? We’re offering…

    • A young, fun and international environment in our Austin office (Wework)
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan
    Apply for role
  • Jr. Customer Support Engineer
    NOC
    Dublin, IE
    Jr. Customer Support Engineer
    NOC, Dublin, IE
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

     

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need a Junior Customer Support Engineer to join our NOC (Network Operations Center) team in our brand new office in Dublin, Ireland.

     

    The Junior Customer Support Engineer gives technical support to the customers. He/she also monitors Voxbone’s network and the VoIP carriers’ network.

     

    You’ll work as part of a young and vibrant bunch of people across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

     

    Close your eyes and imagine yourself…

    Handling our Customer and prospect support via ticketing by

    • Troubleshooting Customer issues and communicating progress in the ticket to the customers
    • Helping the customers with the configuration of Voxbone services
    • Solving issues or escalate them further to carriers or to 2nd Level VoIP & Network Support Engineer
    • Ensuring high rate of customer satisfaction

    The gloves are on, monitoring our network cardio by:

    • Utilising our various monitoring and alerting tools 
    • Managing issues, including troubleshooting issues and liaising with ticket processing 
    • Proactively informing customers of detected issue

    Managing Projects & Documentation by

    • Going through testing cycle of new technologies
    • Enhancing the technical documentation
    • Testing compliance of new carriers or partners before closing of agreement

     

    To bring the win, you’ll have/be…

    • A Bachelor degree or equivalent by experience
    • (ideally) Some previous technical support experience
    • Knowledge of SIP and TCP/IP will help you on your daily job
    • Basic understanding in Linux systems, Java applications or open-source VoIP applications and SS7 network much appreciated
    • The capacity to provide professional feedback to customers in any circumstances
    • The ability to think strategically and evaluate options in the short, medium and long term
    • Excellent organization skills to manage several work streams simultaneously
    • A customer service oriented approach
    • Eager to learn and known for having an eye for details and stress-resistant
    • Experience of working within an ITIL framework
    • Self-motivation – your team can rely on you to get the job done
    • Creative and able to work in highly critical situation
    • Excellent written and oral skills in English, any other languages are an asset
    • Willing and able to work on shifts (weekends & Bank Holidays)
    • Strong identification with Voxbone’s Strangely Simple Principles

    Sound good? We’re offering…

    • A young, fun and international environment in our Dublin office
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Work laptop 
    Apply for role
  • System Engineer / Linux Expert
    Infrastructure
    Dublin, IE
    System Engineer / Linux Expert
    Infrastructure, Dublin, IE
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need a System Engineer / Linux Expert to join our Infrastructure team in Dublin, Ireland.

     

    Your work on the analysis and deployment of different systems for corporate and production usage on systems distributed over Europe, the Americas and Asia. As our System Engineer / Linux Expert you take part of challenging projects to scale up our infrastructure and new standards for building bricks used to run the products and services of Voxbone.

     

    You would also ensure the uptime of Voxbone’s Infrastructure by making the right choice at all stages of the project lifecycle. You can for example define hardware needs and discuss design choices, work on optimizing and keeping in sync the configurations across the different platforms but also securing and improving the monitoring around those tools.

     

    You are part of a highly skilled and trained team with a vast variety of responsibilities and broad knowledge. You’ll be working hand to hand with other Systems engineers but also Network and Switching Engineers within the Infrastructure team and in close relation with project managers, developers and NOC members. You have a transversal view on all Voxbone projects and could be involved in design discussions from other team’s projects as well

     

    You’ll work as part of a young and vibrant bunch of people across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine…

    That you perform the following for the core business of Voxbone and also for internal systems:

    • Systems analysis
      • Analyse the needs of the company in terms of systems
      • Make up the best solution
      • Implement it!
    • System maintenance
      • Maintain the systems security and integrity       
      • Improve and maintain the current infrastructure in order to reduce costs and increase capabilities of the systems 
    • Systems deployment
      • Plan and deploy systems following best practices
    • Act as an escalation point for IT operational team
    • Manage internal and external projects on an ad hoc basis involving various suppliers (including hardware suppliers, data centres)

    To bring the win, you’ll have…

    • Master degree in IT or equivalent by experience
    • At least three years’ experience in the IT industry
    • More than at ease with Linux systems & services
    • Excellent knowledge of scripting languages like bash, perl & others
    • Hardware architecture has no secret for you
    • Recognized knowledge of MySQL, database operations and Virtualization
    • Experience with database management and storage systems
    • Networking and security is part of your daily life
    • Self-motivation – your team can rely on you to get the job done
    • Ability to prioritize in a dynamic, ever-changing environment
    • You have great communications skills
    • You are creative and able to work in highly critical situation
    • Excellent written and oral skills in English, any other languages are always an asset
    • Strong identification with Voxbone’s Strangely Simple Principles

    Sound good? We’re offering…

    • A young, fun and international environment in our Dublin office
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Work laptop and mobile phone including monthly plan
    Apply for role
  • Customer Relationship Manager
    Sales
    Austin, US
    Customer Relationship Manager
    Sales, Austin, US
    Apply for role

    We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

     

    Voxbone is the best-kept secret in cloud communications, but we’re ready for our close up! That’s where you come in. As we spread the word and bring more customers aboard, we need a Customer Relationship Manager to join our merry band of misfits in London (UK), Dublin (Ireland) or Austin (Texas, US) to retain, nurture and grow a portfolio of accounts to increase revenues and profits.

     

    You’ll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, London, Brussels, Iasi, Seoul and Hong Kong.

    Close your eyes and imagine…

     

    Customer retention

    • Serve as the primary customer contact for sales and business issues of assigned accounts
    • Develop ideas and initiatives to ensure customer loyalty
    • Liaise with relevant department in order to accommodate customers’ requests (customer’s advocacy) Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Ensure outstanding customer experience & high level of customer satisfaction
    • Present Voxbone’s website, services, procedures and tools to new and existing customers
    • Follow-up acceptation of agreement by legal department on ad-hoc basis
    • Initiate and answer inbound/outbound sales calls directly from existing customers
    • Contributes to team effort by accomplishing related results as needed.

    Accounts follow-up / Reporting

    • Maintain an organized reporting within relevant CRM and Marketing & Sales web tools
    • Monitor the statistics of existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc.
    • Communicate customers’ requirement and forecasts to sales & product management
    • Ensure escalations and follow-up of blocking points reported by customers to the right teams along with correct overall management of escalations

    To bring the win, you’ll have…

    • BS degree in Business or equivalent level through experience (0-2 years)
    • Excited by the challenge of selling and the science of making the perfect pitch
    • Business manager oriented and enthusiastic about new challenges
    • Build and manage both internal and external relationship of the company
    • Ability to establish rapport at all levels of decision makers
    • Extremely determined to succeed and learn to recover from failure
    • Internet literate and strong affinity for new technologies
    • Stunning presentation & deal closer
    • Passionate about customer satisfaction
    • Get-stuff-done attitude, a contagious positive thinker
    • Rare people skills which allow you to anticipate problems and proactively assist customers before a problem escalates
    • Fluent in English, other languages an asset
    • Ability to prioritize in a dynamic, ever-changing environment
    • Strong identification with Voxbone’s Strangely Simple Principles

    Sound good? We’re offering…

    • A young, fun and international environment – 8 offices, 30 nationalities, median age under 30
    • Competitive salary
    • Frequent company events and socials
    • Free healthy snacks and drinks, organic coffee for the caffeine addicts!
    • Health insurance
    • Pension scheme
    • Work laptop and mobile phone including monthly plan
    Apply for role